Front Desk Jobs in Detroit, IL

About The Position

Requirements

• High school diploma or equivalent years of related experience required.
• Strong reliability, attendance, and punctuality.
• Sound judgment when responding to inquiries, including knowing when to route inquiries to the next level.
• Strong interpersonal and communication skills.
• Attention to detail and organizational skills for accurate data entry and insurance verification.
• Basic understanding of healthcare insurance payors and programs.
• Ability to multitask in a fast-paced environment.
• Familiarity with healthcare regulations, including HIPAA and privacy laws.
• Basic math and cash-handling skills.
• Excellent customer service skills.

Nice To Haves

• Nextech/ICP experience strongly preferred.
• At least one year of medical office experience strongly preferred.
• Understanding of medical terminology.

Responsibilities

• Greet patients warmly and verify appointment details.
• Collect required documentation, including identification, insurance cards, and referral forms.
• Book, confirm, and reschedule appointments.
• Verify insurance eligibility and benefit coverage for office visits, procedures, and tests.
• Collect copayments and outstanding balances, calculate and communicate patients’ financial responsibility, and document payments in the practice management system.
• Explain billing procedures.
• Enter data accurately into the practice management system and verify existing information.
• Prepare charts before clinic as needed, including printing routers and face sheets.
• Complete medical-record requests received directly from patients.
• Complete appointment-rescheduling queue tasks in a timely manner.
• Monitor and complete appointment recall and reminder tasks according to practice SOP.
• Answer phones and respond to inquiries.
• Relay messages between patients and clinical staff.
• Maintain protected health information in accordance with HIPAA/PHI guidelines and maintain patient confidentiality.
• Handle paperwork such as consent forms and HIPAA compliance documents.
• Interact with internal and external customers in a caring and respectful manner.
• Accept deliveries of packages, mail, and other supplies from outside vendors.
• Maintain a clean, organized, and welcoming reception area.
• Provide clear information about services, wait times, and policies.
• Address patient concerns professionally and respectfully.
• Photocopy and fax records and forms according to established policies and procedures.
• Participate in orientation and instruction of new administrative personnel as requested by management.
• Complete additional tasks and projects as directed.
• Attend daily huddles and regularly scheduled team meetings.
• Participate in onboarding and training new front desk associates and other administrative team members as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with match
• HSA/FSA
• Telemedicine
• Generous PTO package
• Employee discounts and perks
• Employee Assistance Program
• Group life/AD&D insurance
• Short-term disability insurance
• Long-term disability insurance