Front Desk Associate
About The Position
The Front Desk Associate is the initial contact for patients entering the medical office. The role greets and directs patients, schedules appointments, collects co-payments and other fees, enters information into the computer, and helps run, organize, and maintain the front desk. It requires excellent customer service, medical assistant experience, and the ability to multitask and stay organized. Travel to additional APC locations may be required; mileage reimbursement will be provided. The position is based in a medical office environment and typically follows a schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. The associate must be able to sit and/or stand for prolonged periods, bend, stoop, and stretch, and lift and move boxes and other items weighing up to 30 pounds.
Requirements
- High school diploma or GED.
- Previous office administration work experience.
- Medical Assistant experience is required.
- Strong verbal and written communication skills.
- Ability to work with people, including those dealing with illness or pain.
- Skill in handling incoming phone calls and operating office equipment.
- Skill in handling paperwork.
- Knowledge of medical terminology and insurance practices.
- Knowledge of basic arithmetic for calculations and balancing and reconciling figures.
- Ability to organize and prioritize tasks effectively.
- Ability to respond flexibly to changing demands while maintaining professionalism.
- Ability to sit and/or stand for prolonged periods, bend, stoop, and stretch, and lift and move items weighing up to 30 pounds.
- Eye-hand coordination and manual dexterity sufficient to operate office equipment.
Nice To Haves
- Knowledge of medical terminology.
- Basic computer skills.
Responsibilities
- Greet, welcome, and direct incoming patients and visitors to the proper areas.
- Keep patient flow moving smoothly and maintain a neat work area.
- Answer the phone professionally and politely using proper phone etiquette.
- Collect and verify patient demographic and insurance information.
- Facilitate patient flow and notify clinical staff when patients arrive.
- Respond courteously to inquiries from current and prospective patients, visitors, and clinical staff.
- Protect patient confidentiality by securing protected health information and complying with HIPAA guidelines.
- Schedule patient appointments and inform patients of the costs of care.
- Collect and post fees according to protocols, and prepare and balance daily batches for the Billing Department.
- Maintain forms and office supplies required for front desk activities.
- Ensure the front desk area is ready for each working day.
- Accurately enter patient-provided information into the computer.
- Establish and maintain cooperative relationships with co-workers.
- Maintain regular and predictable attendance.
- Adhere to APC policies and procedures.
- Perform other duties as assigned.
Benefits
- Mileage reimbursement for travel to additional APC locations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
