Front Desk Agent

Island Hospitality Management • Ronkonkoma, NY

7d

About The Position

Island Hospitality is seeking an upbeat Front Desk Agent to manage front desk operations and serve as a key point of reference for guests and vendors. The role calls for professionalism, courtesy, strong communication skills, and the ability to work effectively in a fast-paced environment. Flexible scheduling availability may be required.

Weekly scheduled hours vary based on guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. The position requires standing, sitting, or walking for extended periods.

Island Hospitality provides a formalized training and development program, with resources and growth opportunities for team members interested in developing a career in hospitality.

Requirements

• Be a highly motivated team player with strong initiative and a desire for achievement.
• Effectively handle workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Work well in stressful situations.
• Be readily available and approachable to guests while providing excellent guest service.
• Stand, sit, or walk for extended periods.

Responsibilities

• Check in and check out hotel guests.
• Process payments according to established hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare necessary reports during each shift for the management team.

Benefits

• Medical, dental, and vision insurance.
• HSA and FSA plans, including dependent care FSA.
• Identity theft protection insurance.
• Commuter benefits for transit and parking.
• Pet insurance.
• PTO and payroll incentives for annual wellness exams.
• Employee assistance program.
• Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
• Paid sick and vacation time.
• Family leave.
• 401(k) retirement plan with employer matching: 100% match up to 3% of salary and an additional 50% match on the next 2%; fully vested upon the first contribution.
• Incentive-based bonus program.
• Free hotel room nights and employee discounts within the hotel brand.
• Discounts for friends and family within the hotel brand.
• Team member recognition and bonuses.
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
• Career growth through an in-house training program with a path personalized to career goals.
• Referral bonus program for any company location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed