Front Desk Part Time Weekends

Volunteers of America National Services (VOANS) • Toledo, OH

6d • Onsite

About The Position

Chestnut Hill in Toledo, Ohio, is hiring a part-time Front Desk employee to support residents, visitors, and daily facility operations. The position is scheduled for the second shift, 3 p.m. to 11 p.m., every Saturday and Sunday, and pays $15.00 per hour. The Front Desk employee represents Volunteers of America/National Housing Corporation professionally, helps maintain a safe and welcoming environment, and supports resident needs by listening, providing feedback, and making referrals to appropriate staff. The role includes monitoring facility and grounds, lobby traffic, and guest check-in and check-out; answering phones; updating customer records; documenting shift occurrences; and following desk, safety, and emergency procedures. Desk coverage must continue until a replacement arrives. The position also includes attending required meetings, assisting staff during emotionally charged situations, and performing other assigned duties.

Chestnut Hill is part of the National Housing Corporation of Volunteers of America National Services. The organization provides permanent supportive housing and services for seniors, veterans, families, and individuals with disabilities, with a focus on long-term stability, wraparound support, and community collaboration. Some listed benefits require full-time status.

Requirements

• High school degree or GED.
• Valid driver’s license and insurability under the agency insurance policy.
• Adult CPR and standard first aid certificates.
• Pass drug, employment history, and criminal background screening.

Nice To Haves

• Experience answering phones and taking messages.
• Strong written, verbal, and interpersonal communication skills and organizational skills.
• Ability to work well in a team context.
• Ability to appropriately handle confidential and sensitive information.
• Attendance record well above average.
• Excellent customer service, multitasking, attention to detail, and ability to follow direction and front desk manual procedures.
• Knowledge of emergency evacuation procedures and the crisis communication plan.
• Cultural sensitivity and willingness to work with people of diverse ethnic backgrounds, sexual orientations, and people with HIV/AIDS.
• Ability to remain calm and productive in crisis and confrontational situations.
• Basic math and analytic skills.
• Understanding of homeless and disabled individuals and their specific needs.

Responsibilities

• Represent Volunteers of America/National Housing Corporation professionally to clients and visitors in person, by phone, and through digital media.
• Answer incoming calls and take appropriate action, resolving customer issues when possible or referring them for managerial input.
• Enter information into the company computer platform to keep customer records updated.
• Monitor lobby traffic and ensure guests check in and out, show proper identification, and follow building rules.
• Remain alert and log occurrences during the shift.
• Follow procedures in the front desk manual.
• Report hazardous conditions and emergency situations to management, follow safety precautions, and document them in the log book.
• Maintain desk coverage until a replacement arrives.
• Attend required meetings and communicate effectively with residents and staff.
• Assist clients by listening, providing feedback, and making referrals to appropriate in-house staff.
• Promote the program grievance procedure as a preferred response to problems.
• Coordinate with co-workers on effective responses to clients and provide backup support to staff during emotionally charged situations.
• Provide continuous monitoring of the facility and grounds, which may include security rounds each shift.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance (some benefits require full-time status).
• National Pension Plan, fully vested in five years.
• Paid time off and personal days.
• Life insurance and short-term disability.
• Employee Assistance Program.
• Wellness incentives, with the opportunity to earn up to $350.
• Early access to up to 50% of earnings.
• Referral bonuses and scholarship opportunities.
• Supportive leadership, a team-oriented environment, and career growth and ongoing development opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED