Front Desk Receptionist

AQUA DERMATOLOGY MANAGEMENT LLC • Ponte Vedra Beach, FL

7d

About The Position

First Coast Mohs, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology. The Front Desk Receptionist is the first administrative point of contact for patients and performs office functions such as greeting, scheduling, and checking patients in and out for appointments.

The position is full-time on the first shift. A high school diploma or equivalent and a strong customer service background are required. One to two years of medical reception experience is preferred.

AQUA Dermatology was founded in 1998 and has over 100 locations throughout Florida, Georgia, and Alabama.

Requirements

• High school diploma or equivalent.
• Strong customer service background.

Nice To Haves

• One to two years of medical reception experience.

Responsibilities

• Adhere to the organization’s mission statement, credo, service goals, and values while providing exceptional customer service.
• Greet and welcome patients as they arrive for appointments.
• Register new patients and update existing patient demographics; collect necessary treatment documentation and accurately collect and apply payments for services and products.
• Answer telephone calls using polite, consistent phone etiquette and direct calls as necessary.
• Facilitate patient flow by notifying clinical staff of arrivals, monitoring delays, communicating with patients and clinical staff, and checking patients in and out.
• Anticipate inventory needs, keep office supplies adequately stocked, and monitor office equipment.
• Learn new products and maintain an accurate inventory of all items.
• Provide excellent customer service to ensure a positive patient experience.
• Verify patient health benefits with approved health care companies.
• Send and receive medical records and referrals for patient care.
• Keep the reception area clean and organized.
• Work collegially in a team environment to accomplish common tasks.

Benefits

• Medical, dental, and vision coverage available after 30 days of hire.
• Short-term disability and life insurance, plus ancillary options.
• 10 days of PTO, increasing to 15 days after completing the first year.
• 401(k) available after 90 days of hire.
• Growth and advancement opportunities.
• Discounts on services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED