Front Desk Receptionist

AQUA DERMATOLOGY MANAGEMENT LLC•Sebring, FL

About The Position

The Front Desk Receptionist is the first point of administrative contact for patients and performs office functions including greeting patients, scheduling, and checking patients in and out. The role supports an exceptional patient experience by providing customer service, handling registration and payments, coordinating patient flow, verifying health benefits, managing records and referrals, and maintaining the reception area and office supplies. The receptionist works collaboratively with clinical staff and the broader office team.

Requirements

High school diploma or equivalent.
Strong customer service background.

Nice To Haves

One to two years of medical reception experience.

Responsibilities

Adhere to the organization's mission, credo, service goals, and values while providing exceptional customer service.
Greet and welcome patients as they arrive for appointments.
Register new patients and update existing patient demographics, ensuring required treatment documentation is collected.
Accurately collect and apply payments for services and products.
Answer calls courteously, use proper telephone etiquette, and direct calls as necessary.
Facilitate patient flow by notifying clinical staff of patient arrivals, monitoring delays, and communicating with patients and staff.
Check patients in and out for appointments.
Maintain adequate office supplies by anticipating inventory needs and monitoring office equipment.
Learn new products and maintain an accurate inventory of items.
Promote a positive patient experience through excellent customer service.
Verify patient health benefits with approved health care companies.
Send and receive medical records and referrals for patient care.
Keep the reception area clean and organized.
Work collegially with the team to accomplish shared tasks.