Fraud Analyst Jobs

About The Position

Requirements

• Ability to quickly learn and navigate multiple banking and processing systems
• Strong verbal, written, and email communication skills
• Demonstrated analytical and problem-solving abilities
• Excellent time management skills and the ability to multitask effectively

Nice To Haves

• High school diploma or equivalent required; college coursework or degree preferred
• Prior banking experience strongly preferred
• Experience in customer service and telephone-based interactions preferred

Responsibilities

• Monitor debit and credit card account activity across 14 markets for potential fraud.
• Conduct outbound and receive inbound calls with customers to verify suspicious transactions (majority of the time).
• Initiate and process dispute documentation for transactions identified as fraudulent.
• Respond to fraud alerts and notifications submitted by the Holding Company Call Center.
• Analyze reports to identify fraud trends and share findings with management.
• Maintain accurate records and case documentation through task logs for phone and email communications.
• Investigate debit and credit cards returned via mail due to invalid addresses to determine if fraud has occurred.
• Serve as a liaison between affiliate bank personnel, processors, and card networks.
• Collaborate with BankCard departments to ensure customer accounts are complete and accurate.
• Participate in internal meetings to communicate concerns and insights with leadership.
• Ensure adherence to all applicable banking regulations and compliance standards.
• Perform additional duties as assigned