Fraud Analyst I-M-F 9;00 AM-6:00 PM

Fifth Third Bank • Cincinnati, OH

4d • Onsite

About The Position

The Fraud Analyst I is a cross-functional position within Fraud Operations and may support the Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs. In Fraud Detection, the analyst reviews and decides alerts in fraud detection systems and determines appropriate actions, such as placing holds or opening cases. The role includes verbal and written communication with internal and external customers. Fraud Communication involves direct communications with bank customers, employees, and offshore fraud call service partners by phone and chat. Domestic Collections involves processing and deciding fraud check dispute claims, working alerts and dispute cases, and handling inbound inquiries related to customers, retail partners, and bank transfers.

The analyst supports Fraud Operations leadership in developing policies and procedures to enhance processes and reduce fraud risk. The role requires attention to detail, multitasking, communication, and critical thinking. The analyst is accountable for following policies and procedures, raising concerns, acting in customers’ and colleagues’ best interests, and identifying, assessing, managing, monitoring, and reporting risks within the Bank’s risk appetite.

This is an on-site position in a normal office environment, with extended viewing of a LED/LCD computer monitor. The stated schedule is Monday through Friday, 9:00 AM to 6:00 PM.

Requirements

• One to three years of experience in fraud, banking, investigative work, or a related field is preferred.
• Associate’s degree or equivalent work experience.
• Strong analytical, problem-solving, multitasking, and conflict-resolution skills.
• Strong oral and written communication skills, including the ability to communicate with internal and external customers about fraud-related matters.
• Functional understanding of federal and state laws and regulations related to fraud, and of bank fraud industry trends.
• Proactive approach to identifying potential concerns and following up to resolve them.
• Excellent teamwork, interpersonal, and relationship-building skills.
• Ability to make decisions and recognize when to escalate matters to management.
• Ability to collaborate, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work accurately and on time.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Review, analyze, and decide fraud detection system alerts in accordance with Fraud Department policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risks and concerns, and educate them about fraud topics as needed.
• Open and prepare fraud cases.
• Escalate matters involving fraud activity to supervisory staff when appropriate.
• Provide fraud-related support and work with the Bank’s first line of defense.
• Work with various business units to understand alerted activity and ensure compliance with laws.
• Meet scheduling and time-tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Assist Fraud Operations leadership in developing policies and procedures to enhance processes and reduce fraud risk.
• Perform other duties as required.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree