Fraud Analyst I-M-F 9;00 AM-6:00 PM

Fifth Third Bank • Cincinnati, OH

6d • Onsite

About The Position

The Fraud Analyst I is a cross-functional position within Fraud Operations and may support Fraud Detection, Fraud Communication, and Domestic Collections based on staffing and business needs. Fraud Detection work involves analyzing and decisioning alerts in fraud detection systems and determining appropriate actions, such as placing holds or opening cases, as well as communicating with internal and external customers. Fraud Communication involves direct contact with bank customers, bank employees, and offshore fraud call service partners by phone and chat. Domestic Collections involves processing and decisioning fraud check dispute claims, working alerts and dispute cases, and handling inbound inquiries related to customers, retail partners, and bank transfers.

The role requires attention to detail, multitasking, communication, and critical-thinking skills. Fraud Analysts also assist Fraud Operations leadership with developing policies and procedures to enhance processes and reduce fraud risk. The analyst is accountable for managing risk, following policies and procedures, escalating concerns, and supporting a positive customer experience while operating within the Bank’s risk appetite.

This is an on-site position in a normal office environment with little exposure to dust, noise, or temperature variations. The role involves extended viewing of an LED/LCD computer monitor.

Requirements

• Associate's degree or equivalent work experience.
• Strong analytical, problem-solving, multitasking, and conflict-resolution skills.
• Strong oral and written communication skills, including the ability to communicate effectively with internal and external customers about fraud-related matters.
• Functional understanding of federal and state laws and regulations related to fraud, as well as bank fraud industry trends.
• Proactive in identifying potential concerns and following up to resolve them.
• Excellent teamwork, interpersonal, and relationship-building skills.
• Ability to make decisions and recognize when to escalate matters to management.
• Ability to collaborate, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work accurately and in a timely manner.
• Proficiency with Microsoft Office Suite.

Nice To Haves

• One to three years of experience in fraud, banking, investigative work, or a related field.

Responsibilities

• Review, analyze, and decision fraud detection system alerts in accordance with Fraud Department policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, and provide fraud education as needed.
• Open and prepare fraud cases.
• Escalate matters associated with fraud activity that warrant supervisory engagement.
• Provide fraud-related support and work with the Bank’s first line of defense.
• Work with various business units to understand alerted activity and ensure compliance with laws.
• Meet scheduling and time-tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Assist Fraud Operations leadership in developing policies and procedures to enhance processes and reduce fraud risk.
• Perform other duties as required.

Benefits

• Comprehensive benefits designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree