Float Phlebotomist, M-F 6 AM - 2 PM

St. Luke’s University Health Network•Bethlehem, PA

About The Position

The Float Phlebotomist provides patient-centered laboratory support services across Patient Service Center (PSC) settings and covers employee absences, staffing gaps, emergencies, and other operational needs. The position performs core phlebotomy duties, collecting quality blood specimens by venipuncture, capillary collection, and heel sticks from newborn, pediatric, adult, and geriatric patients. It also supports PSC workflows such as Epic registration, kiosk assistance, approved non-blood specimen collection, outpatient EKGs, and specimen processing and packaging for transport to the core laboratory. The Float Phlebotomist may be assigned to any PSC location with short same-day notice before a shift. The role requires technical competence, sound judgment, service excellence, flexibility, and maintenance of required competencies while supporting safe, efficient, high-quality care. Duties may be added or modified to meet departmental, operational, regulatory, or organizational needs.

Requirements

High school diploma or equivalent.
Phlebotomy program completion certificate or documented competency through a recognized training program, including a minimum of 100 successful venipunctures.
Basic computer skills and the ability to accurately use Epic or other EHR systems, registration tools, kiosk workflows, and related laboratory applications.
Strong customer service skills.
Reliable transportation and the ability to travel to any assigned PSC location as scheduled, including assignments made with short same-day notice before a shift.
Ability to perform the physical and sensory activities described for PSC operations, including continuous keyboarding and data entry, physical movement, lifting and carrying, and frequent communication.
Ability to work with biological materials and use appropriate personal protective equipment.

Nice To Haves

Associate or bachelor’s degree.
One year of phlebotomy experience.
Experience with outpatient laboratory workflows, patient service center operations, specimen collection and handling, processing, registration, and patient identification practices.
Experience using Epic or another electronic health record, registration, or laboratory information system.

Responsibilities

Provide patient-centered registration, laboratory, and diagnostic services while maintaining professionalism, patient safety, confidentiality, service excellence, and compliance with Network and departmental standards.
Interpret laboratory orders, verify patient identity and test requirements, and confirm orders before specimen collection.
Transcribe non-SLUHN laboratory orders from outside laboratories and providers into the St. Luke’s EHR according to established workflows.
Assist patients with kiosk registration and escalate registration issues when needed.
Perform Epic registration workflows, including creating or updating Hospital Account Records, entering demographic and clinical service information, and completing encounter documentation.
Contact providers, financial representatives, or insurance companies as needed to obtain referrals, pre-certifications, benefit verification, and other required registration information.
Verify insurance or self-pay eligibility through online systems or phone verification when required and applicable.
Collect applicable self-pay liabilities, co-pays, and deductibles when applicable; post payments, collect cash, close the daily cash drawer, and prepare deposits as assigned.
Complete required patient notifications and signature workflows, including Important Message from Medicare and Medicare Outpatient Observation Notice processes.
Collect blood specimens from patients of all ages using appropriate venipuncture, capillary collection, and heel-stick techniques.
Label specimens accurately, verify specimen integrity, and follow laboratory collection, handling, safety, infection prevention, and Network policies.
Collect approved non-blood specimens, including throat and nasal swabs, using proper identification, technique, labeling, infection prevention practices, and PPE.
Maintain competency for respirator fit testing and use N95 or respirator-level protection when indicated.
Perform outpatient EKGs as assigned, including patient preparation, lead placement, image acquisition, quality review, troubleshooting, and Epic routing to cardiology.
Process specimens as required, including centrifuging, verifying requirements, preparing for transport, and ensuring proper transfer and storage.
Prepare and package specimens for transport to the core laboratory, ensuring appropriate labeling, storage, tracking, packaging, and transfer.
Complete accurate and timely EHR documentation and maintain documentation supporting patient care, account activity, and claim processing.
Operate and maintain PSC equipment, including centrifuges, EKG equipment, kiosks, and related technology; promptly identify and report equipment or workflow issues.
Maintain site cleanliness and support supply inventory management.
Communicate with patients, scheduling, laboratory leadership, registration teams, courier services, cardiology, and processing areas to resolve workflow issues and support continuity of care.
Travel between PSC locations to cover absences, staffing gaps, emergencies, and other operational needs.
Report to and work at any assigned PSC location with short same-day notice before a shift, based on coverage needs.
Maintain competencies, training, and documentation for phlebotomy, patient populations, specimen collection, PPE, respirator fit testing, EKGs, Epic and order workflows, insurance and payment workflows, specimen processing, and packaging.
Review and comply with Network and departmental policies, procedures, safety standards, infection prevention practices, regulatory requirements, service expectations, and current workflows.
Model the Network’s Service Excellence Standards of Performance in interactions with internal and external customers.
Use resources effectively and efficiently, demonstrating financial responsibility and accountability.
Adhere to Network PCRAFT and AIDET competencies and support a superior patient encounter.
Perform other duties as assigned.