Fraud Investigations Analyst
About The Position
The Fraud Investigations Analyst helps protect Robinhood customers and the platform by reviewing suspicious activity, determining what happened, and taking action to reduce risk. The analyst reviews fraud alerts, evaluates transactional and behavioral signals, documents outcomes in accordance with internal policy and regulatory requirements, and routes higher-risk cases to appropriate partners. Timely, accurate investigations help limit customer impact and support trust and safety across Robinhood. This role is based in the Denver, Colorado or Westlake, Texas office, with in-person attendance expected at least three days per week. Available Denver hours are 10:30 a.m.–7:00 p.m. local time, with Wednesday and Thursday off. Available Westlake hours are 6:00 a.m.–2:30 p.m. local time, with Tuesday and Wednesday off.
Requirements
- 0–2 years of experience in fraud investigations or related financial crime, risk, compliance, or operations work, with exposure to account takeovers, identity theft, or money movement fraud.
- Clear written documentation skills and the ability to explain decisions using evidence from account activity.
- Strong attention to detail and comfort working with multiple data points, including transactions, device signals, and behavioral indicators.
- Ability to prioritize work, manage queue volume, and meet defined quality and productivity goals.
- Strong collaboration skills when working with partner teams to resolve cases and reduce customer impact.
Nice To Haves
- CFE, CAMS, CFCS, or similar certification.
- Series 7 and 63 licenses.
Responsibilities
- Review and investigate fraud alerts to assess potential fraudulent activity using common fraud patterns and investigation steps.
- Analyze transactional and behavioral data to make risk-based decisions and complete clear, well-supported case documentation.
- Manage daily alert and case volume to meet quality and service-level targets.
- Partner with product, engineering, legal, compliance, vendor partners, and financial crime teams to gather information and escalate cases when needed.
- Identify recurring fraud trends and suggest specific process improvements based on investigation outcomes.
Benefits
- Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
- 100% paid health insurance for employees, with 90% coverage for dependents.
- Access to the Robinhood Employee Fund, which gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
- Access to AI tools and continuous AI skill-building for every employee.
- Lifestyle wallet: a flexible benefits spending account for wellness, learning, and more.
- Employer-paid life and disability insurance, fertility benefits, and mental health benefits.
- Company holidays, paid time off, sick time, parental leave, and more.
- Catered meals, events, and comfortable workspaces.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
