Fraud Investigations Analyst

Gusto•San Francisco, NY

1d•Hybrid

About The Position

Gusto is seeking a Senior Fraud Investigations Analyst to conduct complex, end-to-end fraud investigations involving account takeover, business email compromise, identity theft, payment fraud, and emerging fraud typologies. The role uses investigative expertise, open-source intelligence, internal data, and AI-enabled tools to identify root causes, assess risk, and document findings. Analysts work through complex fact patterns and evolving attack methods, balancing customer impact, operational considerations, and risk mitigation. The Fraud Investigations team investigates fraud affecting Gusto, its customers, and financial partners. It supports customer remediation and fund recovery and partners with Risk, Financial Crime Compliance, Product, Engineering, and Data Science to identify threats and strengthen controls. The role also mentors junior analysts and contributes to improving investigative tooling and AI-assisted workflows. Gusto has offices in Denver, San Francisco, and New York City. Employees based in those locations are expected to work from the office on designated days approximately 2–3 days per week, or more depending on the role. When approved to work outside a Gusto office, employees need a secure, reliable, and consistent internet connection. The position includes cash compensation, equity, and performance bonuses. The stated cash compensation ranges are $89,165–$112,942 per year in Denver and $110,640–$136,456 per year in New York and San Francisco.

Requirements

At least 5 years of experience in fraud investigations, fraud detection, or similarly complex investigative work within a financial institution, FinTech, payment processor, or regulated environment.
Strong investigative writing and analytical skills, including the ability to document complex fact patterns, develop defensible narratives, and assess risk in ambiguous scenarios.
Experience with fraud typologies including account takeover, business email compromise, identity theft, payment fraud, and social engineering.
Sound investigative judgment and the ability to manage multiple investigations, make risk-based recommendations under pressure, and communicate findings empathetically and clearly to customers, external institutions, and cross-functional stakeholders.
Experience using AI-enabled tools in day-to-day investigative workflows and critically evaluating AI-generated outputs for accuracy, completeness, and alignment with investigative standards.
Experience mentoring or providing structured feedback to junior investigators.

Nice To Haves

Certified Fraud Examiner (CFE), CAMS, or other relevant financial crime certification.

Responsibilities

Independently analyze account activity, transactional behavior, authentication data, customer communications, and external intelligence to identify fraud indicators and build supported investigative narratives.
Synthesize investigative findings into clear case narratives and prepare Unusual Activity Referrals (UARs) for Financial Crime Compliance partners when appropriate.
Escalate high-risk events with sound, risk-based remediation recommendations.
Support customers impacted by fraud and coordinate with external banking partners on fund recovery, including Letters of Indemnity.
Use AI-enabled tools for alert triage, issue spotting, research, evidence gathering, and documentation, while validating outputs for accuracy and compliance with Gusto’s AI policies.
Collaborate with Risk, Compliance, Product, Engineering, and Data Science to identify emerging threats, address control gaps, and improve investigative tooling and AI-assisted workflows.
Mentor junior analysts on fraud typology identification, evidence gathering, and case narrative quality through case reviews and structured feedback.