IT Business Analyst, Fraud Risk Technology

Citi • Irving, TX

2d • $87,360 - $131,040 • Hybrid

About The Position

Citi is seeking an IT Business Analyst for its Fraud Risk Technology work. The role bridges business and technology teams to deliver solutions that strengthen fraud detection and prevention. The analyst partners with Fraud Operations, Risk Management, Compliance, and Technology teams to analyze business processes, define requirements, and guide delivery of fraud technology capabilities, helping shape how Citi detects, prevents, and responds to fraud risk across a global banking environment.

Requirements

• At least 5 years of experience as a Business Analyst, Systems Analyst, Technology Analyst, or in a similar role.
• Background supporting Fraud Operations, Fraud Technology, Financial Crimes, AML, Payments, Risk Management, or Compliance functions within financial services.
• Strong analytical and problem-solving skills, with experience gathering, documenting, and mapping business and functional requirements, process flows, and data.
• Hands-on experience working in Agile delivery environments using Jira and Confluence.
• Clear communication skills and ability to convey information effectively to technical and non-technical audiences.
• Ability to manage multiple priorities across cross-functional teams.
• Bachelor's degree or equivalent practical experience.

Nice To Haves

• Experience supporting fraud detection, transaction monitoring, payment risk, AML, or financial crimes technology solutions.
• Familiarity with API integrations and tools such as Postman or Swagger.
• Experience with reporting, data analysis, and business intelligence tools.
• Knowledge of regulatory and compliance requirements applicable to financial services.
• Exposure to AI-enabled tools and analytics capabilities used within business and technology environments.
• Bachelor’s or Master’s degree in Computer Science, Management Information Systems (MIS), Finance, Business Analytics, or a related discipline and/or relevant experience.

Responsibilities

• Partner with business stakeholders, technology teams, and subject matter experts to gather, analyze, and document requirements for Fraud Technology initiatives.
• Analyze current business processes, identify gaps, and recommend improvements to strengthen fraud prevention, detection, and operational effectiveness.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications for technology delivery teams.
• Build and maintain Business Requirements Documents, Functional Requirements Documents, process maps, and workflow diagrams.
• Define and refine Jira Epics, Features, and User Stories with Agile delivery teams.
• Validate requirements, review test cases, and support User Acceptance Testing to confirm fraud technology solutions meet business needs.
• Conduct data analysis and data mapping to support system enhancements, integrations, and fraud monitoring capabilities.
• Collaborate with Risk, Compliance, and Audit partners to confirm fraud technology solutions align with applicable policies and regulatory requirements.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• Learning and development resources.
• Family support resources.
• Financial wellness programs.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level