PT- Fraud Risk Analyst I

RCB Bank•Claremore, OK

1d•Remote

About The Position

The Fraud Risk Analyst I is responsible for day-to-day analysis and review of fraud cases and transactions, ensuring regulatory time frames are met and minimizing or preventing losses from fraudulent monetary and non-monetary transactions. This is a part-time, work-from-home position scheduled for 28 hours per week, Wednesday through Sunday: Wednesday through Friday, 1 p.m. to 6 p.m.; Saturday, 8 a.m. to 4 p.m.; and Sunday, 8 a.m. to 12 p.m. The analyst reviews cases across multiple fraud software systems, identifies anomalies and patterns, documents actions, and escalates significant risks as appropriate. The role works with banking business lines, information security, and customer support groups. The position requires working with general supervision, independently and as part of a team, in a fast-paced production environment.

Requirements

At least one year of customer service experience.
High school diploma or GED.
In-depth understanding of Regulation E, red flags, and the dispute process.
Ability to interpret data, identify and resolve exceptions, and escalate issues to management when necessary.
Well-developed analytical and problem-solving skills.
Excellent interpersonal, verbal, and written communication skills.
Thorough understanding of high-risk behaviors.
Proficiency with applicable computer systems, including Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to work independently with general supervision in a fast-paced production environment.
Regular and reliable attendance and ability to work varying hours.

Nice To Haves

Knowledge of Visa Risk Manager.
Experience using MS Access.
Previous banking or bookkeeping experience.
Desire to be involved in the community.

Responsibilities

Work all fraud channels and ensure customer notification and provisional credit, if applicable, are completed within regulatory timelines.
Review fraud cases in multiple fraud software systems to identify anomalies, fraudulent items, and fraudulent patterns, and notify the appropriate department for resolution.
Complete thorough and accurate documentation of actions taken.
Escalate significant patterns to management based on risk severity and potential customer impact.
Interact with banking business-line staff, information security, and customer support groups.
Identify opportunities to take actions that reduce risk.
Use appropriate methods and systems to manage accounts and control risk.