Sr. Fraud Analyst

Betterment•New York, NY

2d•$135,000 - $160,000•Hybrid

About The Position

Betterment’s Risk Operations team protects the platform and customers from fraud and financial crime. The Senior Fraud Analyst is the analytical owner of customer risk rating, KYC, and fraud monitoring models, using data to shape how the company detects, prevents, and responds to emerging fraud trends. The role partners closely with Data, Compliance, and Product to design controls, build monitoring, and advise leadership on model performance, threats, and residual risk. The position is based in Betterment’s New York City office. Betterment describes its NY-based roles as hybrid, with four days per week in-office and no required office days during summer and winter holidays. The NYC base salary range is $135,000–$160,000, and the job may also be eligible for a company incentive bonus. The analyst manages fraud rules and controls, owns customer risk and KYC models, and builds monitoring and reporting that surfaces fraud KPIs, trends, model health, and control coverage. The role also leads cross-functional projects, works with Engineering on data harvesting, analytics, and rule implementation, and assesses vendor solutions. It balances fraud loss prevention with customer experience and operational efficiency, including reducing unnecessary account locks and verification requests while maintaining strong controls.

Requirements

3–5+ years of experience in fraud prevention, analytics, and financial crime in fintech, banking, brokerage, or payments.
Direct experience with fraud patterns and controls, such as account takeover, ACH/transfer fraud, card fraud, KYC/KYB, or synthetic identities.
Advanced SQL skills.
Ability to frame analytical questions, design experiments, and interpret model and rule performance.
Familiarity with the fraud ecosystem, including its solutions, capabilities, and challenges.
Understanding of fraud stack components such as risk models, rules, and signals.
Ability to design monitoring for model drift, data quality, and control failures.
Knowledge of KYC/AML, customer risk rating, and step-up authentication or verification.
Excellent communication skills and ability to explain complex analytics and risk trade-offs to technical and non-technical audiences.
Comfort presenting to senior stakeholders and committees.
Demonstrated end-to-end project management skills.
Ability to collaborate across Operations, Data, Engineering, Compliance, and Product.
Ability to balance fraud losses, customer experience, and efficiency.
Keeps current on emerging fraud trends and brings forward new ideas.

Responsibilities

Manage fraud rule sets and controls.
Set up and perform continuous rule performance monitoring.
Use data analytics to refine rules and reduce false positives.
Design new rules to address emerging fraud patterns and detect suspicious activity.
Identify and remedy control gaps.
Influence architecture builds and data integration.
Orchestrate fraud monitoring across the full customer journey, including payment rails, funding flows, logins, and behavioral signals.
Strengthen the case management process.
Partner with Engineering on data harvesting, analytics, and rule implementation.
Lead cross-functional projects from problem definition through implementation and post-mortem, aligning stakeholders on goals, timelines, and outcomes.
Identify, implement, and assess vendor solutions.
Own and maintain customer risk rating, signup, and related fraud scoring models, including KYC models.
Define model performance metrics such as detection rate, false positive rate, and lift, and establish monitoring to track drift over time.
Partner with Customer Experience to identify friction points, customer abandonment, and the true cost of fraud prevention.
Reduce account locks, enable faster money movements, and lower ID request rates without increasing fraud.
Increase customer greenlight passes while ensuring manual reviews provide strong controls.
Partner with Data/Analytics to build dashboards showing fraud KPIs, trends, model health, and control coverage for Operations, Compliance, Product, and Leadership.
Create recurring reporting packages for FraudCo and Risk leadership, translating complex analysis into clear recommendations.