Field Technician Jobs

About The Position

Requirements

• Associate degree (A.S.) or equivalent from a two‑year college or technical school; or seven to ten years related experience and/or training; or equivalent combination of education and experience.
• 3 years of mechanical and electrical field service equipment experience

Nice To Haves

• Data center commissioning experience
• AI/HPC liquid cooling exposure
• OEM mission‑critical service background
• Familiarity with RCA/FMEA methodologies
• Bachelor’s degree in Mechanical, Electrical, or Controls Engineering (or equivalent experience)
• 7+ years field service, commissioning, or systems engineering experience
• 3+ years supporting liquid cooling systems in mission‑critical environments

Responsibilities

• Act as final technical escalation point for in‑row liquid‑to‑liquid CDU issues not resolved by other field technician resources
• Lead troubleshooting of complex system‑level issues involving: Pumps, valves, heat exchangers, sensors, and piping
• Troubleshoot power distribution, VFDs, motor protection, and grounding
• Troubleshoot PLC logic, HMI behavior, alarm handling, and controls interlocks
• Perform root cause analysis (RCA) for repeat or high‑impact failures and define corrective/preventive actions
• Support 24x7 escalation coverage as part of the senior on‑call rotation
• Lead or support service engineer commissioning activities, including: Pre‑functional inspections and I/O checkout
• Verify control sequences and fail‑safe validation
• Perform flow balancing, pressure validation, and heat load simulations
• Support field modifications, retrofits, and design clarifications in coordination with Engineering
• Serve as technical authority during critical customer events (first power, load ramp, incident response)
• Support and troubleshoot PLC platforms (e.g., Rockwell, Siemens, Schneider)
• Support and troubleshoot HMIs, firmware updates, and configuration management
• Support and troubleshoot BMS, EPMS, and DCIM integrations (BACnet, Modbus, SNMP)
• Assist in defining alarm philosophy, setpoints, and service‑safe control behaviors
• Develop and deliver internal training for L1/L2 service engineers, including: CDU fundamentals and system architecture
• Develop and deliver internal training for L1/L2 service engineers, including: Troubleshooting workflows and escalation criteria
• Develop and deliver internal training for L1/L2 service engineers, including: Safety, lock‑out/tag‑out (LOTO), and service best practices
• Deliver customer‑facing training, including: Operations & maintenance (O&M) training
• Deliver customer‑facing training, including: Commissioning handoff and system familiarization
• Deliver customer‑facing training, including: Advanced troubleshooting workshops (where applicable)
• Contribute to training materials such as: Service manuals, troubleshooting matrices, and quick‑reference guides
• Contribute to training materials such as: Slide decks, hands‑on lab content, and field playbooks
• Provide field feedback to Engineering, Product Management, and Quality teams
• Contribute to service procedures and preventative maintenance standards
• Contribute to commissioning checklists and acceptance criteria
• Contribute to failure trend analysis and reliability improvements
• Mentor junior engineers and help shape technical service standards

Benefits

• medical
• dental
• vision
• matching 401(k)
• company paid pension
• stock purchase plan
• tuition reimbursement
• life insurance
• accident insurance
• critical illness insurance
• hospital indemnity insurance
• auto insurance
• home insurance
• pet insurance
• identity theft protection
• short-term and long-term disability
• 401k
• pension plans
• retirement health care benefits
• short-term incentives
• vacation (12 days)
• holidays
• parental leave
• employee stock purchase plans (Full-Time Associates)
• discount on day care services and caregiver services
• adoption assistance
• group legal services
• employee assistance program
• employee discount program
• education assistance program