Field Service Technician II

Baxter•Myrtle Beach, SC

About The Position

The Field Service Technician II prepares Baxter and non-Baxter rental and customer-owned medical products for patient use by cleaning, disinfecting, checking operational function, and performing minor repairs. The role troubleshoots and repairs medical products and supports deliveries, removals, and service calls at service centers and customer accounts. It involves direct customer contact and safe operation of a company fleet vehicle. The technician may provide on-call delivery, removal, and service support around the clock, including weekends and holidays. The position works in hospital and service-setting environments. Technicians must follow Hill-Rom safety procedures, wear provided personal protective equipment, and work in locations where biohazards may be present. The listed salary range is $46,400–$63,800. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

Must be at least 21 years of age.
High school diploma or GED.
Valid driver's license and driving record.
Basic mathematical skills, including addition, subtraction, multiplication, and division.
Ability to load, unload, and remove medical products weighing up to 1,680 pounds.
Ability to safely operate a fleet vehicle.

Nice To Haves

Technical or trade school training.
DOT physical card; assistance is provided.
Experience with FDA-regulated products.
Customer service experience.

Responsibilities

Clean and disinfect medical products and perform operational function checks to prepare them for patient use.
Troubleshoot and repair electronic, hydraulic, and pneumatic systems and malfunctioning product components.
Use appropriate tools to make required adjustments and repairs.
Provide on-call coverage, potentially up to 24/7, including weekends and holidays and visits to customer accounts.
Load, unload, and remove medical products weighing up to 1,680 pounds.
Generate service revenue and complete activities required under service contracts.
Safely operate a box truck or company car, ranging from a cargo van to a 26,000-pound truck.
Provide timely and professional delivery, removal, and service support for products at service centers and customer accounts.

Benefits

Medical, dental, and vision coverage.
Paid time off and paid holidays.
Paid parental leave and family and medical leaves of absence.
Basic life, accident, short-term disability, long-term disability, and business travel accident insurance.
Employee Stock Purchase Plan with the ability to purchase company stock at a discount.
401(k) Retirement Savings Plan with employee contributions and company matching.
Flexible Spending Accounts.
Educational assistance programs.
Commuting benefits.
Employee Discount Program.
Employee Assistance Program.
Childcare benefits.