Hot Side Field Service Technician

Smart Care • Richmond, VA

22h • Onsite

About The Position

Turbo Technicians, LLC., a Smart Care company, is a nationwide service company specializing in Rapid Cook technology and an authorized service agent for TurboChef. The Hot Side Field Service Technician services hot-side appliances for commercial customers in Richmond, Virginia, and the surrounding area. The role includes responding to service calls, diagnosing and repairing equipment, and performing installation, removal, preventive maintenance, and cleaning of commercial restaurant equipment. Paid training is provided, and the position includes a company vehicle.

Requirements

• Ability to troubleshoot, test, repair, and service technical equipment.
• Knowledge of basic electricity, including amperage, voltage, and resistance.
• Ability to read basic equipment schematics.
• Ability to understand, read, and use a multimeter.
• Familiarity with basic tools and a multimeter.
• Basic understanding of and skill with MS Office.
• Valid driver's license.
• Organizational skills and attention to detail.
• Sense of urgency in responding to service needs.
• Ability to adapt to the workplace environment and organizational change.
• Reliability, dependability, punctuality, good attendance, and conscientiousness about product performance.
• Ability to lift and move heavy restaurant equipment when needed.

Nice To Haves

• Aptitude in technical trades.
• Background in field service or restaurant equipment.

Responsibilities

• Provide professional, courteous service and work to deliver high-value service.
• Respond to reactive service calls, including troubleshooting and diagnosing equipment, completing repairs, and resolving issues.
• Perform timely repairs, installation, and removal of commercial restaurant equipment.
• Conduct scheduled preventive maintenance and equipment cleaning.
• Order repair parts, schedule their delivery, and maintain inventory.
• Accurately record and complete work orders and maintain documentation in accordance with company policy.
• Interact effectively with dispatch, management, warehouse, and technician teams.
• Maintain a professional, clean appearance and keep the service vehicle clean and neat.

Benefits

• $1,000 sign-on bonus.
• Paid training.
• Company vehicle and fuel card.
• Repair and service tools and supplies.
• Cellphone.
• 401(k) company match.
• Three weeks of PTO.
• Holidays and floating holidays.
• Medical, dental, and vision benefits.
• Overtime opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed