Field Technician Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 2 years of Field Technical Service or related experience.
• At least 2 years of Cutting Solutions product experience.
• Hands-on experience using multimeters, electrical schematics, software utilities, torque wrenches, and dial indicators.
• Strong mechanical aptitude across electrical, software, plumbing, pneumatic, and mechanical systems.
• Ability to train customers on product operation, maintenance, and software programming and explain complex technical concepts clearly.
• Ability to read and interpret technical manuals for installation, operation, and training.
• Strong computer skills, including Windows navigation, driver and firmware installation, and file management.
• Experience working in a process-focused environment and ability to manage challenging customer interactions.
• Ability to adapt to frequent travel, use travel systems and airline apps, and adjust plans on short notice.
• Ability to carry, pull, lift, push, and grip over 70 lbs.
• Ability to crawl, twist, and climb into machines.
• Ability to stand and work on hard surfaces for extended periods and otherwise meet the physical demands of the role.
• Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals.
• Fluency in English.
• Ability to hold a valid driver's license in all 50 states.
• Must live within one hour of a regional or international airport in the Continental United States.

Nice To Haves

• Associate degree in an electrical or mechanical field.
• Cutting Solutions operational and manufacturing assembly experience.

Responsibilities

• Travel to customer sites to support planned delivery events and OMAX Waterjet equipment installations.
• Uncrate and inventory equipment; determine layout and permanent placement; assemble and connect subassemblies; and perform system testing and repairs.
• Provide new equipment and accessory training, including post-installation follow-up.
• Troubleshoot mechanical, electrical, and pneumatic issues on installed OMAX Waterjet equipment on-site, by email, and over the phone.
• Perform contract maintenance services at customer locations.
• Maintain timely, detailed digital service records with photos and technical attachments.
• Provide thorough feedback on product issues identified in the field.
• Partner with the sales team as a technical expert during trade show demonstrations and pre-sales visits.
• Train customers on product operation, maintenance, and software programming.
• Serve as a key point of contact during product installation and repair and manage challenging customer interactions.

Benefits

• Profit-sharing and Employee Stock Ownership Plan (ESOP).
• Five days per year of paid Community Service Time.
• Commitment to environmental stewardship.
• Stable, growing organization with a no-layoff philosophy.