Field Service Technician

Analogic•Pearl, MS

6d•Onsite

About The Position

The Field Service Technician delivers exceptional customer service by diagnosing and resolving technical issues to enhance customer satisfaction and retention. The role performs electronic and mechanical repairs, documents service reports, and maintains strong customer relationships. It requires technical proficiency, excellent communication skills, and the ability to work independently in the field. The position covers Jackson-Medgar Wiley Evers International Airport (JAN) and surrounding areas, and reports to the Area Manager of Security Field Service. All experience levels are welcome to apply.

Requirements

High school diploma or equivalent.
A minimum of 3–5 years of experience in troubleshooting and repair.
Strong time-management skills and ability to complete assigned small field projects.
Technical aptitude, an ability to learn and adapt to new technology, and an innovative approach.
Professional demeanor and customer-focused approach.
Professional written and oral communication skills to prepare detailed reports and communicate with internal and external customers.
Flexibility and openness to a fluid schedule and working environment.
Must pass a criminal background check, drug test, pre-employment physical, and credit check.
Ability to safely and successfully perform the essential physical functions of the job and meet essential qualitative and/or quantitative productivity standards.
Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, obtain the necessary public trust security clearance (eApp), and be authorized to access and handle Sensitive Security Information (SSI).
Valid driver's license and dependable transportation.
Ability to travel up to 10% of the time by plane, domestically and internationally; required Real ID and passport for international travel.
U.S. citizenship or permanent residency (green card) required due to contractual obligations.
Must be able to work overtime and variable hours as required by business needs.

Nice To Haves

Certified trade training

Responsibilities

Diagnose errors and technical problems and determine appropriate solutions.
Use sound electronic and mechanical repair troubleshooting methods and maintain technical product knowledge.
Document and produce timely, detailed service reports.
Exceed company and customer requirements.
Respond to customer needs and build positive customer relationships.
Maintain tools and calibrated equipment properly.
Meet daily service needs at assigned sites and locations.
Plan and independently perform field repairs and preventive maintenance.
Schedule work based on field needs.