Field Service Technician
About The Position
The Field Service Technician ensures the optimal performance of equipment and systems at customer locations. The role involves installing, troubleshooting, and repairing a diverse range of machinery and technology while delivering excellent customer service. It requires technical expertise, critical thinking, and the ability to work independently in varied settings. The ideal candidate has experience diagnosing and repairing mechanical, electrical, and electronic systems and is committed to customer service. The position is based in Milan, Illinois, and is in the Parts & Service department. It is full-time and pays $25.00–$45.00 per hour. The role reports to Maria Badger. Flexible hours may be needed, and extensive travel, including overnight travel, is required.
Requirements
- High school diploma.
- Valid driver’s license and clean driving record.
- Proven experience as a Field Service Technician or in a similar role.
- Ability to program programmable logic controllers (PLCs).
- Strong technical knowledge of mechanical, electrical, and electronic systems.
- Ability to read and interpret technical manuals, schematics, and diagrams.
- Basic user abilities in Microsoft Office Suite.
- Excellent critical thinking skills and mindfulness.
- Effective communication and people skills.
- Ability to work independently and manage time effectively.
- Ability to sit, stand, or bend for extended periods and lift up to 50 pounds.
- Willingness to travel extensively and overnight.
- Ability to work flexible hours as needed.
Responsibilities
- Install, configure, and maintain equipment and systems at customer sites.
- Coordinate sales for service and parts by gathering requirements, recommending purchases and preventative maintenance programs, setting prices, providing quotes, receiving orders, and relaying them to operations.
- Diagnose and troubleshoot technical issues, providing timely and effective solutions.
- Perform regular maintenance and repairs while minimizing client downtime.
- Document service activities and findings clearly and in detail.
- Train customers on proper equipment operation and maintenance.
- Maintain customer satisfaction through professional and courteous communication.
- Identify and support opportunities to improve performance, cost savings, and efficiency.
- Stay current on industry trends, technologies, and best practices.
- Follow safety protocols and company policies.
Benefits
- Medical, dental, vision, and life insurance.
- Flexible Spending Accounts for medical and dependent care.
- 401(k) plan with company match.
- Generous paid time off.
- 10.5 paid holidays.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
