Field-Based Maintenance Technician

Dollar General•Clarksville, TN

5d•Onsite

About The Position

This field-based General Maintenance Technician supports maintenance operations at assigned Dollar General stores within a geographic area. The technician responds in person to maintenance tickets, assesses preventative maintenance needs, and supports entry-level repairs. The role involves daily travel to store locations and partnering with store leaders to identify and address maintenance concerns. The technician also educates store leaders on maintenance best practices to help extend the life of coolers, freezers, and other equipment. The position uses a Computer Maintenance Management System (CMMS) to document and communicate ticket activity and interact with business partners. It involves working with operational leaders at all levels, including Store Managers, DMs, RDs, and DVPs; occasional interaction with SVPs, EVPs, and external vendors or maintenance service providers may occur. The role supports customer service and brand growth by maintaining store standards.

Requirements

Exceptional problem-solving skills and ability to support entry-level repairs.
Basic computer knowledge.
Ability to communicate effectively at all organizational levels, including with senior executives and external partners.
Strong commitment to customer service.
Ability to manage multiple priorities.
Ability to lift more than 50 pounds.
High school diploma or applicable experience.
Active driver's license.
Willingness to travel up to 100%.
Ability to pass a Motor Vehicle Background Check.

Nice To Haves

Previous store management or retail experience.

Responsibilities

Respond in person to maintenance tickets at assigned Dollar General stores and resolve entry-level maintenance concerns.
Travel to sites where store leadership has reported maintenance concerns.
Troubleshoot issues and collect and verify asset information for on-site service projects within the assigned operating district.
Guide store leadership on operational solutions, preventative maintenance, and entry-level repairs.
Provide light exterior grounds support and assess safety equipment in alignment with local ordinances.
Document and resolve tickets within designated time frames using the internal ticketing system and CMMS.
Train store leaders on the root cause of issues when necessary.
Complete on-site checklists to identify preventative maintenance or small maintenance activities that can be performed.
Educate store leadership on maintenance best practices and operational processes.
Support the maintenance function in advancing customer service and brand growth through maintenance standards.