Field-Based Maintenance Technician

Dollar General • Lake Charles, LA

9d

About The Position

The Field-Based Maintenance Technician supports the maintenance function at assigned Dollar General stores within a geographic area. The role responds in person to maintenance tickets, assesses preventative maintenance needs, and supports entry-level repairs. The technician travels to store locations, partners with store leaders to identify and address maintenance concerns, and educates them on maintenance practices that help extend the life of coolers, freezers, and other equipment.

The position uses a Computer Maintenance Management System (CMMS) to document tickets and communicate with business partners. It involves interaction with operational leaders at multiple levels, including Store Managers, DMs, RDs, and DVPs, with occasional interaction with SVPs, EVPs, and external vendors or maintenance service providers. The role advances customer service and brand growth by supporting maintenance standards.

Requirements

• Exceptional problem-solving skills and ability to support entry-level repairs.
• Basic computer knowledge.
• Ability to communicate effectively with people at all organizational levels, including senior executives and external partners.
• Strong commitment to customer service.
• Ability to manage multiple priorities.
• Ability to lift 50 lbs or more.
• High school diploma or applicable experience.
• Active driver's license.
• Willingness to travel up to 100%.
• Ability to pass a Motor Vehicle Background Check.

Nice To Haves

• Previous store management or retail experience.

Responsibilities

• Travel to assigned stores in response to maintenance concerns reported by store leadership.
• Troubleshoot entry-level maintenance issues and support preventative maintenance.
• Collect and verify asset information for on-site service projects within the assigned operating district.
• Guide store leadership on operational solutions, preventative maintenance, and entry-level repairs.
• Provide light exterior grounds support and assess safety equipment in alignment with local ordinances.
• Document and resolve tickets within designated time frames using the ticketing system and CMMS.
• Train store leaders on root causes of issues when necessary.
• Complete on-site checklists to identify preventative maintenance or small maintenance tasks that can be completed.
• Educate store leadership on operational processes and maintenance best practices.
• Perform occasional after-hours work based on repair urgency.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED