Field-Based Maintenance Technician

Dollar General • Buffalo, NY

6d • Onsite

About The Position

The Field-Based Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The technician responds in person to maintenance tickets, performs proactive preventative-maintenance assessments, and supports entry-level repairs. The role involves daily travel to stores and partnering with store leaders to identify and address maintenance needs. It also includes educating store leaders on maintenance best practices to help preserve coolers, freezers, and other equipment.

The technician uses a Computer Maintenance Management System (CMMS) to document, communicate, and interact with business partners. The role works with operational leaders at multiple levels, including Store Managers, District Managers, Regional Directors, and Division Vice Presidents; interaction with senior leadership and external vendors or maintenance service providers may occur occasionally. The position supports customer service and brand growth by maintaining store standards.

Requirements

• High school diploma or applicable experience.
• Active driver's license.
• Willingness to travel up to 100%.
• Ability to pass a Motor Vehicle Background Check.
• Exceptional problem-solving skills and ability to support entry-level repairs.
• Basic computer knowledge.
• Ability to communicate effectively at all organizational levels, including with senior executives and external partners.
• Strong commitment to customer service.
• Ability to manage multiple priorities.
• Ability to lift 50 lbs or more.

Nice To Haves

• Previous store management or retail experience.

Responsibilities

• Travel to assigned stores in response to maintenance concerns reported by store leadership.
• Troubleshoot maintenance issues and support entry-level repairs and preventative maintenance.
• Collect and verify asset information for on-site service projects within the assigned operating district.
• Guide store leadership on operational solutions and preventative maintenance practices.
• Provide light exterior grounds support and assess safety equipment in alignment with local ordinances.
• Document and resolve maintenance tickets within designated time frames using the internal ticketing system and CMMS.
• Train store personnel on root causes of issues when necessary.
• Complete on-site checklists to identify preventative-maintenance needs and small maintenance activities that can be performed.
• Educate store leadership on operational processes and maintenance best practices.
• Work occasional after-hours when required by repair urgency.

Benefits

• Health insurance coverage options
• Supplemental benefit programs
• 401(k) Savings Plan
• Paid sick leave where required by law
• Vacation
• Paid maternity and parental leave
• Short-term and/or long-term incentive opportunities based on individual and/or company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED