FIELD-BASED MAINTENANCE TECHNICIAN

Dollar General • Bastrop, LA

10d • Onsite

About The Position

The Field-Based Maintenance Technician supports maintenance operations at assigned Dollar General stores within a geographic area. The technician travels to stores in response to maintenance tickets, troubleshoots and supports entry-level repairs, assesses preventative maintenance needs, and helps evaluate safety equipment. The role partners with store leaders to identify and address maintenance concerns and educate them on practices that help preserve coolers, freezers, and other equipment.

The technician uses a Computer Maintenance Management System (CMMS) to document and communicate ticket activity and work with business partners. The position interacts with store managers, district managers, regional directors, divisional vice presidents, and external vendors or maintenance service providers, with occasional interaction with senior leadership. The role supports customer service and brand growth by upholding maintenance standards.

Requirements

• Exceptional problem-solving skills and ability to support entry-level repairs.
• Basic computer knowledge.
• Ability to communicate effectively with all organizational levels, including senior executives and external partners.
• Strong commitment to customer service.
• Ability to manage multiple priorities.
• High school diploma or applicable experience.
• Active driver's license.
• Willingness to travel up to 100%.
• Ability to pass a Motor Vehicle Background Check.
• Ability to lift more than 50 pounds.

Nice To Haves

• Previous store management or retail experience.

Responsibilities

• Travel to assigned stores to address maintenance concerns reported by store leadership.
• Troubleshoot issues and collect and verify asset information for on-site service projects within the assigned operating district.
• Guide store leadership on operational solutions and preventative maintenance, and support entry-level repairs.
• Provide entry-level maintenance support, including light exterior grounds work and assessment of safety equipment in alignment with local ordinances.
• Document and resolve tickets within the designated timeframe using the internal ticketing system and CMMS.
• Provide training on the root cause of issues when necessary.
• Complete on-site checklists to identify preventative maintenance or small maintenance tasks that can be completed.
• Educate store leadership on maintenance best practices and operational processes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED