FIELD-BASED MAINTENANCE TECHNICIAN

Dollar General • Syracuse, IN

6d • $20 - $23 • Onsite

About The Position

The field-based General Maintenance Technician supports maintenance operations for assigned Dollar General stores within a geographic area. The role responds in person to maintenance tickets, assesses preventative maintenance needs, and partners with store leaders to address entry-level repairs. The technician also educates store leaders on maintenance practices intended to extend the life of coolers, freezers, and other equipment.

The position uses a Computer Maintenance Management System (CMMS) to document and communicate work and to interact with business partners. It involves working with store managers and other operational leaders, occasional interaction with senior leadership, and coordination with external vendors and maintenance service providers. The role supports customer service and brand growth by maintaining store standards.

Requirements

• High school diploma or applicable experience.
• Active driver's license.
• Willingness to travel up to 100%.
• Ability to pass a Motor Vehicle Background Check.
• Exceptional problem-solving skills and ability to support entry-level repairs.
• Basic computer knowledge.
• Ability to communicate effectively with all organizational levels, including senior executives and external partners.
• Strong commitment to customer service.
• Ability to manage multiple priorities.
• Ability to lift 50 lbs or more.

Nice To Haves

• Previous store management or retail experience.

Responsibilities

• Travel to assigned Dollar General stores in response to maintenance concerns reported by store leadership.
• Troubleshoot reported concerns and collect and verify asset information for on-site service projects within the assigned operating district.
• Guide store leadership on operational solutions, preventative maintenance, and entry-level repairs.
• Provide entry-level maintenance support, including light exterior grounds work and assessment of safety equipment in alignment with local ordinances.
• Document and resolve tickets within designated time frames.
• Train store leaders on the root causes of issues when necessary.
• Complete on-site checklists to identify preventative maintenance or small maintenance activities that can be performed.
• Educate store leadership on operational and maintenance processes and best practices.
• Use the CMMS to document, communicate, and interact with key business partners.

Benefits

• Health insurance coverage options
• Supplemental benefit programs
• 401(k) Savings Plan
• Paid sick leave where required by law
• Vacation
• Paid maternity and parental leave
• Potential eligibility for short-term and/or long-term incentive opportunities based on individual and/or company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED