ATE Field Technician

Crash Champions•Spokane, WA

6d•Onsite

About The Position

The ATE Field Technician is a mobile, field-based role delivering diagnostic, programming, and calibration services to Crash Champions locations. The technician travels daily to customer sites and supports safe, accurate vehicle repairs by performing only services required by OEM standards and documenting them appropriately. The role requires strong customer service, professional communication, integrity in service recommendations, and adherence to ATE policies and protocols. Technicians work independently in fast-paced shop environments, maintain company-provided vehicles and equipment, and participate in training to keep current with ATE and OEM procedures.

Requirements

2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
Strong working knowledge of ADAS and electrical services, including level 1–3 calibrations, programming, diagnostics, and wire or connector repair.
Proficiency with electrical diagnostic equipment such as multimeters, power probes, and resistors.
Ability to perform and interpret vehicle health scans using factory and non-factory tools.
Skill in reading and interpreting OEM and aftermarket service information and wiring schematics.
Ability to program vehicle modules using factory or approved non-factory software.
Clear, professional verbal and written communication skills for explaining technical findings.
Technological proficiency with platforms such as Outlook, Teams, and Word.
Strong work ethic, urgency, self-motivation, and a positive, professional representation of the ATE brand.
Willingness to continue learning, develop new skills, and grow within the role.
Comfort working independently in fast-paced shop environments.
Willingness and ability to travel daily to local or regional service locations in a company-provided vehicle.
Saturday availability on a rotating basis, typically every other Saturday from 9 AM to 12 PM or as scheduled, and flexible availability to ensure market coverage.
Valid driver's license and safe driving record.
Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

Responsibilities

Deliver fast and accurate ATE service support to internal and external customers.
Travel daily to assigned service locations in a company-provided vehicle.
Perform vehicle diagnostics, calibrations, programming, scanning, and wire or connector repairs.
Ensure services, particularly calibrations, are documented, required under OEM guidelines, and approved before execution.
Conduct test drives to verify system functionality and confirm repair outcomes.
Manage difficult situations transparently and urgently, communicate professionally with shops and internal stakeholders, and escalate concerns when needed.
Participate in team meetings and assigned training sessions.
Care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
Stay current on ATE and OEM protocols through required training and Champions Connect updates.
Meet productivity and quality goals while traveling to service locations.
Manage documentation accurately and complete final billing before leaving the site, in accordance with MCP guidelines.
Work the assigned schedule, including Saturday coverage as required by market needs, and maintain flexible availability across assigned business days.
Perform additional duties as assigned.