Field Service Technician

Hypertherm Associates•Hanover, NH

6d•Onsite

About The Position

Hypertherm Associates seeks a Field Service Technician to join its Waterjet team. The technician travels directly to customer sites to provide on-site service for OMAX Waterjet equipment, including installation, configuration, maintenance, troubleshooting, and repair. The role is based in the Continental United States, and the employee must live within a one-hour drive of a regional or international airport. On-site field service training is provided upon hire. The technician supports planned equipment delivery and installation, determines equipment layout and placement, assembles and connects subassemblies, tests and repairs systems, and trains customers on new equipment and accessories. They also troubleshoot mechanical, electrical, and pneumatic problems on installed equipment at customer locations and remotely by email or phone, and perform contract maintenance services. The role maintains detailed digital service records, including photos and technical attachments, and provides field feedback about product issues. The technician also partners with the sales team as a technical expert during customer-facing trade show demonstrations and pre-sales visits. Travel is over 75%, Monday through Friday.

Requirements

High school diploma or GED.
At least 2 years of Field Technical Service or related experience.
At least 2 years of Cutting Solutions product experience.
Hands-on experience using multimeters, electrical schematics, software utilities, torque wrenches, and dial indicators.
Strong mechanical aptitude across electrical, software, plumbing, pneumatic, and mechanical systems.
Ability to train customers on product operation, maintenance, and software programming and explain complex technical concepts clearly.
Ability to read and interpret technical manuals for installation, operation, and training.
Strong computer skills, including Windows navigation, driver and firmware installation, and file management.
Experience working in a process-focused environment and ability to manage challenging customer interactions.
Ability to adapt to frequent travel, use travel systems and airline apps, and adjust plans on short notice.
Ability to carry, pull, lift, push, and grip over 70 lbs.
Ability to crawl, twist, and climb into machines.
Ability to stand and work on hard surfaces for extended periods and otherwise meet the physical demands of the role.
Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals.
Fluency in English.
Ability to hold a valid driver's license in all 50 states.
Must live within one hour of a regional or international airport in the Continental United States.

Nice To Haves

Associate degree in an electrical or mechanical field.
Cutting Solutions operational and manufacturing assembly experience.

Responsibilities

Travel to customer sites to support planned delivery events and OMAX Waterjet equipment installations.
Uncrate and inventory equipment; determine layout and permanent placement; assemble and connect subassemblies; and perform system testing and repairs.
Provide new equipment and accessory training, including post-installation follow-up.
Troubleshoot mechanical, electrical, and pneumatic issues on installed OMAX Waterjet equipment on-site, by email, and over the phone.
Perform contract maintenance services at customer locations.
Maintain timely, detailed digital service records with photos and technical attachments.
Provide thorough feedback on product issues identified in the field.
Partner with the sales team as a technical expert during trade show demonstrations and pre-sales visits.
Train customers on product operation, maintenance, and software programming.
Serve as a key point of contact during product installation and repair and manage challenging customer interactions.