Field Technician

Valsoft Corporation • Philadelphia, PA

6d • $45,000 • Onsite

About The Position

Valsoft is hiring a Field Technician to support a business that provides hardware and software used by K-12 schools. The technician will provide on-site field service to school customers across Pennsylvania, working with the help desk, warehouse, and regional field team to diagnose hardware issues, repair or replace equipment, and help schools maintain daily operations.

This is a hands-on, independent role involving customer-site troubleshooting and self-managed scheduling. The technician will respond to service tickets for school hardware, plan and coordinate visits and parts, install and maintain equipment, document work, and communicate with school contacts and internal teams. Regular travel across Pennsylvania is required, with occasional trips to nearby states. Travel and hours increase during peak season, from August through mid-October. Initial training includes shadowing a senior technician.

Requirements

• At least 2 years of experience in field service, desktop support, IT hardware support, or a similar hands-on technical role.
• Strong troubleshooting skills with Windows PCs and peripherals, including printers, scanners, cameras, monitors, and UPS/battery backups.
• Working knowledge of basic networking, including IP and MAC addresses and wired and wireless connectivity.
• Experience with remote-access tools such as TeamViewer and ticketing systems such as Jira.
• Ability to diagnose problems methodically and distinguish a simple fix from a situation requiring equipment replacement.
• Strong organizational and time-management skills, including the ability to plan routes and schedules independently.
• Clear written communication skills for documenting visits and updating tickets.
• Professional and courteous manner when working with school staff, administrators, and IT teams.
• Comfort using a smartphone or tablet and mobile apps for field work.
• Valid driver's license, clean driving record, and access to a reliable personal vehicle.
• Ability to lift and carry equipment weighing up to 50 pounds and work in a variety of building environments.
• Ability to obtain and maintain Pennsylvania school clearances and complete the Act 168 employment history review.
• High school diploma or equivalent.
• For school-based work: obtain the PA State Police criminal history check, PA Department of Human Services child abuse history clearance, and FBI fingerprint-based criminal background check before the first school visit, and renew them at least every 60 months.
• Complete the Act 168 Sexual Misconduct/Abuse Disclosure and allow current and former employers to be contacted for an employment history review.
• Complete child abuse recognition and mandated reporter training (3 hours, renewed every 5 years).
• Report any arrest or conviction for a listed offense within 72 hours using form PDE-6004.
• Meet any additional requirements set by individual school districts, such as badging or site sign-in.

Nice To Haves

• Technical certification or post-secondary coursework in IT.
• CompTIA A+, Network+, or a similar certification.
• Experience supporting K-12 schools or other public-sector customers.
• Experience with kiosks, card printers, or self-service hardware.
• Familiarity with Jira or another ticketing system.
• Current Pennsylvania school clearances.

Responsibilities

• Respond to service tickets and diagnose, repair, or replace school hardware, including self-service kiosks, card printers, check-in stations, PCs, peripherals, and UPS/battery backups.
• Diagnose issues before replacing equipment, including resolving problems through battery replacement, settings changes, or software repairs where appropriate.
• Prioritize service problems based on their impact on schools’ daily operations.
• Review ticket queues, group visits by region, confirm appointments with school contacts, and coordinate parts with the warehouse.
• Adjust schedules and plans when urgent work arises.
• Install new equipment and perform preventive maintenance visits.
• Test equipment before leaving a site and obtain customer sign-off.
• Check equipment warranties, replace covered equipment, and refer out-of-warranty or end-of-life equipment to sales for a quote.
• Document findings, work performed, and required follow-up in service records and tickets.
• Share newly identified fixes with the help desk to support future remote resolution.
• Keep school contacts, the help desk, and the manager updated; remain reachable during working hours and respond quickly to urgent requests.
• Provide coverage in other regions during peak season or colleague absences.
• Help train new or seasonal technicians.

Benefits

• Health coverage.
• Paid time off.
• Company holidays.
• Retirement savings options.
• Career growth opportunities through hands-on experience, technical training, and advancement within a growing technology organization.
• Company-provided tools, equipment, and support.
• Varied and independent day-to-day work with opportunities to solve technical challenges and work directly with customers.
• Collaborative team and meaningful work supporting schools and educational organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED