Field Technician

Bluebird Network•Ann Arbor, MI

About The Position

Bluebird Fiber is seeking a Field Technician to join its collaborative team. This full-time, benefits-eligible position supports the company’s fiber telecommunications network and provides service to carriers, businesses, schools, hospitals, and other enterprises across the Midwest. The role involves resolving network issues, installing and maintaining customer and network equipment, documenting network assets, supporting emergency restoration, and providing Tier I network monitoring and coverage.

Requirements

At least 1 year of experience in telecommunications or equivalent technical training.
Private-line broadband installation and maintenance experience.
DS3/DS1 installation and maintenance experience.
SONET/DWDM installation and maintenance experience.
IP/MPLS fundamentals.
Proficiency with test equipment, including OTDR, OSA, DS1/3, and Ethernet.
Willingness to work day, evening, and night shifts, overtime, call-ins, weekends, and/or holidays as required.
Valid state driver’s license with a clean driving record.
Self-motivation and ability to make sound decisions with minimal supervision.
Strong PC skills.
Strong oral and written communication skills.
Ability to multitask and maintain composure in a demanding work environment.

Nice To Haves

College or technical degree, or equivalent.
Telecommunications equipment installation experience.
Cisco or Alcatel Lucent IP certifications.
VOIP switching and maintenance experience.
Fiber-optics splicing and maintenance experience.
SS7/STP support experience.

Responsibilities

Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers, including structured wiring, NID installation, and adding pluggable cards and jumpers at Bluebird Fiber locations.
Document Bluebird Fiber’s network, including site audits and inventory databases.
Install, test, and accept nodes and collocations into Bluebird Fiber’s network.
Support emergency restoration for aerial and/or buried fiber-optic cable in the network.
Provide emergency restoration support for network equipment.
Maintain Bluebird Fiber colocation facilities and report observations of damage or violations.
Provide 24x7 network coverage, including trouble tickets and Tier I alarm monitoring.
Follow the rotational on-call schedule to monitor, support, and dispatch as required.