Field Technician Jobs

About The Position

Requirements

• At least 3 years of hands-on experience diagnosing and troubleshooting complex mechanical and electrical systems in heavy-duty diesel, heavy equipment, automotive, industrial maintenance, millwright, HVAC, electrical, hydraulics, controls, or a similar field.
• Strong hands-on mechanical aptitude and ability to disassemble, inspect, repair, and correctly reassemble equipment.
• Ability to troubleshoot systematically, isolate root causes, and determine appropriate repairs rather than relying solely on trial and error.
• Comfort using electrical test equipment, diagnostic tools, schematics, wiring diagrams, and technical documentation to identify root causes.
• Ability to work independently in the field and make sound technical decisions with limited direct supervision.
• Strong problem-solving mindset and perseverance when addressing unfamiliar or difficult failures.
• Ability to clearly document findings, repairs, and unresolved issues.
• Strong communication skills and willingness to collaborate with engineering, customer service, and other corporate teams to improve technical resources and processes.
• Valid driver's license and ability to travel to customer locations as required.
• Ability to perform frequent physical activity, including bending, climbing, twisting, and lifting tools, parts, and materials weighing up to 70 pounds.
• Ability to work in varied environments, including office, outdoor, warehouse, and shop conditions, and around particulates, lubricants, and chemicals.
• Adaptability to changing workloads, conditions, and environments.
• Ability to undertake significant domestic travel, stated as 75% or more.
• Flexible hours of operation.
• Passion for alternative energy solutions.

Nice To Haves

• Formal diagnostic and troubleshooting training.
• At least 5 years of electrical and hydraulic diagnostic and troubleshooting experience.
• Familiarity with a shop environment.
• Experience working from incomplete or evolving technical documentation.
• Experience performing root-cause analysis or documenting recurring equipment failures.
• Formal technical training, apprenticeship, or trade certification.
• Commercial driver's license (CDL).

Responsibilities

• Become an expert on the Vector system and SMARTFuel technology, including their electronic, software, hardware, and mechanical components.
• Perform on-site system installations, including vehicle disassembly and reassembly and installation of fuel tanks, manifolds, fuel and coolant lines, wiring harnesses, electronic controllers, and display units.
• Respond to customer support tickets and provide remote diagnostics and troubleshooting by phone, email, or video before escalating to an on-site visit when necessary.
• Research and prepare for each job, ensuring the appropriate tools, parts, and documentation are available.
• Use technical drawings, schematics, wiring diagrams, and documentation when available, and work methodically when they are not.
• Receive, collaborate on, and carry out guidance from the engineering team and other support personnel.
• Provide technical guidance and support to service partners performing installations, service, or repairs.
• Verify system repairs appropriately after project completion.
• Complete ticket logs and other required job documentation accurately and promptly.
• Document novel or difficult solutions so the broader team can learn from them and avoid duplicating problem-solving efforts.
• Represent Optimus professionally in customer-facing environments.
• Book travel responsibly and manage schedules and logistics to meet customer commitments.
• Assist with other assigned tasks and projects, including Vector system component assembly and manufacturing.
• Follow safe work practices.
• Maintain a steady office presence when not assigned to field work.