Field Technician

CTS Technology Solutions•Sparta, NJ

21d•Hybrid

About The Position

Complete Technology Solutions (CTS), a New Charter Technologies company, is seeking a Field Technician in or around Sparta, Illinois, to install and support client technology, network infrastructure, and physical security systems. The position is hybrid but primarily travel-based, with daily visits to client sites across Southern Illinois and Southern Missouri and regular onsite visits to the Sparta office. The technician partners with client contacts, dispatch coordinators, and remote technical teams to resolve onsite incidents and complete installations involving Windows and macOS devices, Microsoft 365, Active Directory/Entra ID, CCTV, door access systems, and small network equipment. The role also involves cabling, equipment refreshes, and accurate ticket and asset documentation. The successful candidate will apply mid-tier troubleshooting skills, provide strong customer service, execute field assignments efficiently, and explain solutions clearly. They will identify parts from the product catalog, assess site requirements for estimates, provide accurate quantities for quotes, and escalate complex issues with thorough notes. Standard hours are typically Monday through Friday, 8 a.m. to 5 p.m.; paid overtime is included as needed. Occasional after-hours or weekend work may be needed. Compensation is expected to start at $20.00 per hour, including prevailing wage benefits; the offer may vary based on experience and expertise. CTS describes itself as an inclusive, equal opportunity employer.

Requirements

1–3 years of IT support or field service experience, with Level 2 troubleshooting capabilities beyond basic help desk support.
Hands-on experience with CCTV, door access systems, and cabling installation and termination.
Working knowledge of Windows, macOS, Microsoft 365, and Active Directory/Entra ID.
Understanding of TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, and small network equipment.
Strong customer service skills.
Valid driver’s license and reliable transportation for travel between client sites.
Ability to lift up to 50 lbs and work in ceiling spaces and server closets.

Nice To Haves

CompTIA A+ or Network+ certification.
Prior experience in a managed services provider (MSP) environment.
Field technician experience supporting multiple client locations.

Responsibilities

Resolve dispatched onsite tickets involving hardware, software, network connectivity, and physical security systems.
Install, configure, and troubleshoot workstations, laptops, printers, phones, small network equipment, CCTV, and door access devices.
Install and terminate structured cabling, and diagnose TCP/IP, DNS, DHCP, and Wi-Fi issues.
Support office moves, user onboarding, device deployments, and equipment refreshes at client locations.
Identify parts and inventory accurately; conduct pre-field assessments and provide material quantities for estimates and quotes.
Accurately document work performed, ticket updates, and asset information; coordinate with remote teams and escalate complex incidents with clear documentation.
Communicate professionally with customers, explain fixes in plain language, and complete field assignments efficiently.