Field Technician

Ascendum Machinery•Buford, SC

21d

About The Position

The Field Service Technician completes repairs and maintenance on construction equipment and machinery at customer locations, following established procedures while maintaining positive relationships with customers and coworkers. The role is classified as non-exempt under the FLSA and requires travel up to 100%. The technician works independently, follows company safety and contamination-control procedures, maintains assigned equipment and tools, completes required records, and participates in training and performance assessments.

Requirements

Completion of trade school in an appropriate field.
Ability to use the equipment and software needed for the role, including Microsoft Word, Excel, and Outlook.
Ability to communicate positively and enthusiastically with customers and coworkers while maintaining an approachable, friendly demeanor.
Knowledge of safe work practices and regulations related to OSHA, MSHA, and Ascendum Machinery requirements.
Aptitude for repairing, troubleshooting, and servicing equipment in changing environments.
Mechanical knowledge of tools and mechanical work used to repair equipment.
Above-average knowledge of hydraulics, electronics, and diesel engines.
Strong attention to detail.
Ability to raise issues and concerns promptly.
Good verbal and written communication skills.
Ability to document work clearly and concisely.
Proven ability to complete work with energy and enthusiasm.
Customer-service orientation and ability to build relationships.
Ability to work branch hours and extended days as needed.
Must possess a personal set of tools for repairing equipment.
Ability to safely drive a field service truck and meet DOT physical and motor vehicle record requirements.
Ability to meet the physical demands of the job, with or without reasonable accommodation.

Responsibilities

Repair and service machinery to achieve customer satisfaction.
Maintain, safely operate, and care for the assigned service truck and company-owned tools and equipment according to company requirements.
Keep safety training, product training, and knowledge of service department goals up to date.
Complete assigned work while minimizing rework.
Work without direct supervision.
Use Ascendum-owned tools and service equipment properly and safely.
Order parts and materials through Ascendum Parts for work assignments.
Follow all company safety requirements.
Complete required paperwork and maintain required records, photos, and other materials, including time-clock, collection, and SOC records.
Leave work locations as clean as or cleaner than they were upon arrival, and follow contamination-control procedures.
Complete DOT requirements, including physical examinations, medical cards, and safety regulations.
Seek formal and informal performance assessments, including assessments of performance against expectations.
Participate in required training, development programs, and electives appropriate to individual needs.
Respond positively to other duties within the scope of the job.