Field Service Technician (Water Technologies)

Water Technologies • San Francisco, CA

3d

About The Position

Veolia LabWater Solutions is seeking a customer-focused Field Service Technician for its North American Field Service team. The role installs, maintains, troubleshoots, repairs, and calibrates laboratory water purification systems at customer facilities throughout an assigned territory. The technician works independently and collaborates with Technical Support, Sales, Customer Service, engineering, and internal operations to provide timely, professional service. The position serves customers in laboratory, pharmaceutical, healthcare, industrial, research, and related environments, and includes extensive territory travel, occasional travel outside the assigned territory, emergency service response, and participation in a rotating 24/7 on-call schedule.

The technician also manages service documentation and repair quotations, identifies preventative maintenance agreement opportunities, trains customers, maintains company-issued tools and equipment, complies with safety requirements, and participates in product training and professional development. Compensation is USD $38.00–$43.00 per hour, with offers based on the candidate’s qualifications and market conditions.

Requirements

• Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or another related technical discipline, or an equivalent combination of education and relevant field service experience.
• At least two years of field service experience installing, maintaining, and repairing technical equipment.
• Strong mechanical, electrical, and electronic troubleshooting skills.
• Strong diagnostic and problem-solving abilities.
• Strong verbal and written communication skills, including the ability to interact professionally with customers at all organizational levels.
• Strong organizational and time-management skills, including the ability to prioritize multiple service calls and administrative responsibilities.
• Valid driver's license with an acceptable driving record.
• Willingness to travel extensively throughout the assigned territory, including overnight travel, and occasionally outside the assigned territory.
• Ability to work independently and participate in a rotating 24/7 on-call support schedule.

Nice To Haves

• Previous experience servicing laboratory water purification systems.
• Experience servicing biomedical, medical diagnostic, analytical laboratory, pharmaceutical, or life science instrumentation.
• Experience with reverse osmosis (RO), deionization (DI), ultraviolet (UV) disinfection systems, water purification technologies, water treatment equipment, or laboratory instrumentation.
• Experience performing equipment validation, calibration, preventative maintenance, and equipment qualification.
• Knowledge of laboratory, pharmaceutical, healthcare, research, or biotechnology environments.
• Experience reading electrical schematics, wiring diagrams, and technical service documentation.
• Proficiency with Google Workspace and Salesforce.

Responsibilities

• Install, commission, configure, and validate laboratory water purification systems according to company procedures and manufacturer specifications.
• Perform preventative maintenance, system inspections, calibrations, software updates, and operational verification.
• Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer sites.
• Replace defective components and perform corrective maintenance to restore equipment to factory operating specifications.
• Complete service reports, calibration documentation, expense reports, and other required paperwork accurately and on time.
• Generate quotations for billable repairs, preventative maintenance agreements, validation services, consumables, and system upgrades.
• Manage preventative maintenance agreement opportunities in the assigned territory, identify renewal opportunities, and coordinate with Sales and Customer Service.
• Train customers on system operation, preventative maintenance practices, and routine maintenance procedures.
• Respond to emergency service requests in a timely and professional manner and communicate effectively with customers.
• Build and maintain customer relationships through professionalism, technical expertise, and service quality.
• Keep company-issued tools, test equipment, inventory, and vehicle clean, organized, and service-ready.
• Comply with company, customer, and regulatory safety policies in customer work environments.
• Participate in a rotating 24/7 on-call support schedule.
• Collaborate with Technical Support and engineering on complex technical issues and product improvement opportunities.
• Maintain technical knowledge through ongoing product training and professional development.
• Assist other departments within the service organization.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) with company match.
• Paid vacation and holidays.
• Company-provided tools, laptop, and mobile phone.
• Ongoing technical training and professional development.
• Career advancement opportunities within a global organization.
• A collaborative, customer-focused work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree