Field Service Technician (Water Technologies)

Veolia Environnement SA•San Francisco, CA

5d•$38 - $43•Onsite

About The Position

Veolia LabWater Solutions is seeking a customer-focused Field Service Technician for its North American Field Service team. The position installs, maintains, troubleshoots, repairs, and calibrates laboratory water purification systems at customer facilities throughout an assigned territory. The technician works independently and collaborates with Technical Support, Sales, Customer Service, and internal operations to provide timely, professional service. The role supports laboratory, pharmaceutical, healthcare, industrial, and research customers. It includes extensive territory travel, occasional travel outside the assigned territory, overnight stays, and participation in a rotating 24/7 on-call schedule. The technician maintains company-issued tools, test equipment, inventory, and vehicle, follows applicable safety policies, and keeps technical knowledge current through training and professional development.

Requirements

Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or another related technical discipline, or an equivalent combination of education and relevant field service experience.
At least two years of field service experience installing, maintaining, and repairing technical equipment.
Strong mechanical, electrical, and electronic troubleshooting skills.
Strong diagnostic and problem-solving abilities.
Strong verbal and written communication skills, including the ability to interact professionally with customers at all organizational levels.
Strong organizational and time-management skills, including the ability to prioritize service calls and administrative responsibilities.
Valid driver's license with an acceptable driving record.
Willingness to travel extensively throughout the assigned territory, including overnight travel, and occasionally outside the assigned territory.

Nice To Haves

Previous experience servicing laboratory water purification systems is highly preferred.
Experience servicing biomedical, medical diagnostic, analytical laboratory, pharmaceutical, or life science instrumentation is highly desirable.
Experience with reverse osmosis (RO), deionization (DI), ultraviolet (UV) disinfection systems, water purification technologies, water treatment equipment, or laboratory instrumentation.
Experience performing equipment validation, calibration, preventative maintenance, and equipment qualification.
Knowledge of laboratory, pharmaceutical, healthcare, research, or biotechnology environments.
Experience reading electrical schematics, wiring diagrams, and technical service documentation.
Proficiency with Google Workspace and Salesforce.
Customer-focused mindset, technical aptitude, critical thinking and analytical troubleshooting, communication and interpersonal skills, professionalism and integrity, self-motivation, planning and organizational skills, adaptability, commitment to quality and continuous improvement, and attention to detail.

Responsibilities

Install, commission, configure, and validate laboratory water purification systems according to company procedures and manufacturer specifications.
Perform preventative maintenance, system inspections, calibrations, software updates, and operational verification.
Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer sites.
Replace defective components and perform corrective maintenance to restore equipment to factory operating specifications.
Complete service reports, calibration documentation, expense reports, and other required administrative paperwork accurately and on time.
Generate quotations for billable repairs, preventative maintenance agreements, validation services, consumables, and system upgrades.
Manage preventative maintenance agreement opportunities in the assigned territory, identify renewals, and coordinate with Sales and Customer Service.
Train customers in system operation, preventative maintenance, and routine maintenance procedures.
Respond to emergency service requests promptly and maintain excellent customer communication.
Build and maintain customer relationships through professionalism, technical expertise, and service.
Keep company-issued tools, test equipment, inventory, and vehicle clean, organized, and service-ready.
Comply with company, customer, and regulatory safety policies in laboratory, pharmaceutical, healthcare, industrial, and research environments.
Participate in a rotating 24/7 on-call support schedule.
Collaborate with Technical Support and engineering to resolve complex technical issues and identify product improvement opportunities.
Maintain technical knowledge through ongoing product training and professional development.
Assist other departments within the service organization.