Northeast Field Service Technician - Water Technologies

Water Technologies•Boston, CT

1d•Remote

About The Position

Veolia Water Tech is seeking a customer-focused Field Service Technician for its North American Field Service team. The role installs, maintains, troubleshoots, repairs, and calibrates laboratory water purification systems at customer facilities. The technician works independently while collaborating with Technical Support, Sales, Customer Service, and internal operations to provide timely, professional service. This is a remote, travel-based position supporting the Northeast Region, primarily Boston and New York, Connecticut, Rhode Island, Massachusetts, and New Hampshire. Additional support may occasionally be needed in Vermont, Maine, surrounding regions, and elsewhere in the United States. Candidates must reside in Connecticut, Massachusetts, or Rhode Island. Extensive travel, including overnight travel when necessary, is required, as is participation in a rotating 24/7 on-call schedule. The position supports scientific research, healthcare, pharmaceutical manufacturing, and industrial laboratories. Compensation is $35.00–$40.00 per hour, with offers based on the candidate’s qualifications and market considerations.

Requirements

Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or another related technical discipline, or an equivalent combination of education and relevant field service experience.
At least two years of field service experience installing, maintaining, and repairing technical equipment.
Strong mechanical, electrical, and electronic troubleshooting skills.
Excellent diagnostic and problem-solving abilities.
Strong verbal and written communication skills, including the ability to interact professionally with customers at all organizational levels.
Strong organizational and time-management skills, with the ability to prioritize multiple service calls and administrative responsibilities.
Ability to work independently.
Valid driver's license with an acceptable driving record.
Willingness to travel extensively throughout the assigned territory, including overnight travel when necessary.
Must reside in Connecticut, Massachusetts, or Rhode Island.

Nice To Haves

Previous experience servicing laboratory water purification systems.
Experience servicing biomedical, medical diagnostic, analytical laboratory, pharmaceutical, or life science instrumentation.
Experience with reverse osmosis (RO), deionization (DI), ultraviolet (UV) disinfection systems, water purification technologies, water treatment equipment, or laboratory instrumentation.
Experience performing equipment validation, calibration, preventive maintenance, and equipment qualification.
Knowledge of laboratory, pharmaceutical, healthcare, research, or biotechnology environments.
Experience reading electrical schematics, wiring diagrams, and technical service documentation.
Proficiency with Google Workspace and Salesforce.

Responsibilities

Install, commission, configure, and validate laboratory water purification systems according to company procedures and manufacturer specifications.
Perform preventive maintenance, system inspections, calibrations, software updates, and operational verification.
Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer sites.
Replace defective components and perform corrective maintenance to restore equipment to factory operating specifications.
Complete service reports, calibration documentation, expense reports, and other required paperwork accurately and on time.
Generate quotations for billable repairs, preventive maintenance agreements, validation services, consumables, and system upgrades.
Manage preventive maintenance agreement opportunities in the assigned territory, identifying renewals and coordinating with Sales and Customer Service.
Train customers on system operation, preventive maintenance practices, and routine maintenance procedures.
Respond promptly and professionally to emergency service requests and maintain excellent customer communication.
Build and maintain strong customer relationships through professionalism, technical expertise, and service.
Keep company-issued tools, test equipment, inventory, and vehicle clean, organized, and ready for service.
Follow company, customer, and regulatory safety policies in laboratory, pharmaceutical, healthcare, industrial, and research environments.
Participate in a rotating 24/7 on-call support schedule.
Work with Technical Support and Engineering to resolve complex technical issues and identify product improvement opportunities.
Maintain technical knowledge through ongoing product training and professional development.