Field Technician

Ascendum Machinery•Richmond Hill, GA

21d

About The Position

The Field Service Technician completes repairs and maintenance on construction equipment and machinery at customer locations, following established procedures and maintaining positive working relationships with customers and co-workers. This is a non-exempt role under the FLSA, with travel requirements of up to 100%. The employee must be able to perform the essential duties with or without reasonable accommodation.

Requirements

Completion of trade school in an appropriate field.
Ability to use the equipment and software required for the role, including Microsoft Word, Excel, and Outlook.
Ability to communicate positively and enthusiastically with customers and co-workers while maintaining an approachable, friendly demeanor.
Knowledge of safe job practices and regulations related to OSHA, MSHA, and Ascendum Machinery requirements.
Aptitude for repairing, troubleshooting, and servicing equipment in changing environments.
Mechanical knowledge of tools and mechanical work used in equipment repair.
Above-average knowledge of hydraulics, electronics, and diesel engines.
Strong attention to detail.
Ability to raise issues and concerns promptly.
Good verbal and written communication skills.
Ability to document work clearly and concisely.
Demonstrated ability to complete work with energy and enthusiasm.
Customer-service orientation and ability to build relationships.
Ability to work branch hours and extended days as needed.
Must possess a personal set of tools for repairing equipment.
Ability to talk and hear; sit, stand, and walk for extended periods; and kneel, stoop, bend, climb, and crawl without restrictions.
Ability to continuously use wrists, hands, and/or fingers.
Ability to lift up to 75 pounds.
Ability to work outdoors in varying environments and terrain.
Ability to safely drive a field service truck and meet DOT physical and motor vehicle record requirements.

Responsibilities

Repair and service machinery to achieve customer satisfaction.
Maintain, safely operate, and care for the assigned service truck and company-owned tools and equipment in accordance with company requirements.
Maintain current knowledge of safety training, product training, and service department goals.
Complete assigned work while minimizing rework.
Work without direct supervision.
Use company-owned tools and service equipment properly and safely.
Order parts and materials through Ascendum Parts to complete work assignments.
Follow all company safety requirements.
Complete required paperwork and maintain records, photos, and other required materials, such as time-clock records, collection records, and SOC reports.
Leave the work location as clean as or cleaner than it was upon arrival and follow contamination-control procedures.
Complete DOT requirements, including physical examinations, medical cards, and safety regulations.
Seek formal and informal performance assessments, including assessments against expectations.
Participate in required training, development programs, and electives suited to individual needs.
Respond positively to other duties assigned within the scope of the job.