Field Service Technician I, Switchgear

Vertiv Group • Columbus, OH

4d

About The Position

A Field Service Technician I assists with start-up commissioning, integration, emergency service, and troubleshooting of Vertiv medium-voltage electrical switchgear and related equipment, including circuit breakers, protective relays, PLCs, meters, and other automated devices. The role also involves mechanical repairs and modifications, general and preventive maintenance, and evaluating equipment operating conditions. The technician responds to customer emergency calls and strives to resolve equipment issues on the first visit.

The technician maintains effective relationships with customers, coworkers, sales representatives, and other contacts, and communicates continuously with the CRC, supervisor, and direct manager. The role requires independently managing a schedule, providing timely and accurate communications and administrative reports, following safety requirements, and contributing to continuous improvement. Travel is required 80% of the time.

Candidates must pass a pre-employment drug test and background check. The position is safety-sensitive. The anticipated annual salary range is $83,821–$104,826 in NYC and NJ localities, or $76,201–$95,296 in the Cleveland, Ohio locality; ranges in other locations may vary. Some roles may be eligible for additional rewards, profit sharing, allowances, travel or car expenses, and sales incentives, depending on role terms and the individual offer. The benefits program includes medical, dental, vision, disability, PTO, holiday pay, and a 401(k).

Requirements

• High school diploma or GED.
• A valid driver’s license.
• Five or more years of hands-on medium-voltage switchgear or field-service experience is desired.
• Training in electrical theory and technologies.
• Experience and/or prior military service performing applicable job duties.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Mechanical aptitude.
• Standard computer skills, including MS Outlook, Word, and Excel.
• Ability to consistently lift up to 50 pounds.
• Ability to meet the visual requirements of close, distant, color, and peripheral vision, depth perception, and focus adjustment.
• Ability to work in the stated environmental conditions and use required protective equipment.
• Ability to pass a pre-employment drug test and background check.

Nice To Haves

• Experience reading schematics and blueprints for power control and automation.
• Knowledge of power distribution, AC/DC, voltage circuit theory, and practical troubleshooting.
• Background in electrical power, including medium voltage, and experience with most types of switchgear testing.
• Experience programming PLCs and HMIs.

Responsibilities

• Assist with start-up commissioning, integration, emergency service, and troubleshooting of Vertiv 15 kVAC switchgear and related equipment.
• Perform general and preventive maintenance on switchgear, including mechanical repairs and modifications.
• Evaluate equipment operating conditions and troubleshoot issues with the goal of providing a first-time fix.
• Respond to emergency calls at customers’ request.
• Establish and maintain effective rapport with customers, coworkers, sales representatives, and other contacts.
• Maintain continuous communication with the CRC, supervisor, and direct manager.
• Manage one’s own schedule.
• Provide accurate and timely communication to internal and external customers.
• Monitor and ensure compliance with safety policies, procedures, guidelines, and laws.
• Submit timecards, expense reports, and other required reports accurately and on time.
• Drive continuous improvement.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability benefits
• Paid time off (PTO)
• Holiday pay
• 401(k)
• Certain roles may be eligible for merit increases, annual bonuses, stock, profit sharing, allowances, travel or car expenses, and sales incentives, depending on role terms and the individual offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED