Field Service Technician I, Switchgear

Vertiv • Columbus, OH

5d • $76,201 - $104,826

About The Position

The Field Service Technician I assists with start-up, commissioning, integration, emergency service, and troubleshooting of Vertiv 15 kVAC medium-voltage electrical switchgear, circuit breakers, protective relays, PLCs, meters, and other automated devices. The role also involves mechanical repairs and modifications, evaluating equipment operating conditions, and performing general and preventive switchgear maintenance. The technician responds to customer emergency service requests and works to resolve equipment issues on the first visit.

The technician maintains strong relationships and clear, timely communication with customers, coworkers, sales representatives, the CRC, supervisors, and managers. The position requires independently managing a schedule, complying with safety policies and applicable laws, submitting accurate timecards and expense reports, and supporting continuous improvement. Travel is required 80% of the time.

The position is safety-sensitive and requires passing a pre-employment drug test and background check. The work may involve extreme temperatures, loud environments, moving machinery, outdoor conditions without effective weather protection, and required protective equipment. The role is offered with location-dependent anticipated salary ranges: $83,821–$104,826 per year in NYC and NJ, or $76,201–$95,296 per year in Cleveland, Ohio. Additional compensation may include merit increases, annual bonuses, stock, profit sharing, allowances, travel or car expenses, and sales incentives, subject to role and offer terms. The benefits program includes medical, dental, vision, disability, PTO, holiday pay, and a 401(k).

Requirements

• Training in electrical theory and technologies; applicable experience and/or prior military service performing relevant job duties.
• Familiarity with electrical and electronic test equipment and fundamentals.
• Mechanical aptitude.
• Standard computer skills, including Microsoft Outlook, Word, and Excel.
• Valid driver’s license.
• Ability to consistently lift up to 50 pounds.
• Specific vision abilities including close, distant, color, and peripheral vision, depth perception, and ability to adjust focus.
• Ability to pass a pre-employment drug test and background check.
• Ability to work in safety-sensitive conditions and use required protective equipment.

Nice To Haves

• Five or more years of hands-on medium-voltage switchgear or field-services experience is desired.
• Ability to read schematics and blueprints for power control and automation is desired.
• Knowledge of power distribution, AC/DC, voltage circuit theory, and practical troubleshooting is desired.
• Electrical power background, including medium-voltage experience and experience with most types of switchgear testing, is a plus.
• Experience programming PLCs and HMIs is a plus.

Responsibilities

• Assist with start-up, commissioning, integration, emergency service, and troubleshooting of Vertiv 15 kVAC electrical switchgear and related electrical and automated equipment.
• Evaluate the operating conditions of equipment.
• Perform general and preventive maintenance on switchgear.
• Respond to emergency service calls at customers’ request.
• Strive to provide customers with a first-time fix for their equipment.
• Establish and maintain positive relationships with customers, coworkers, sales representatives, and other relevant contacts.
• Communicate accurately and promptly with internal and external customers, the CRC, supervisors, and managers.
• Manage one's own schedule.
• Monitor and ensure compliance with safety policies, procedures, guidelines, and laws.
• Submit accurate and timely timecards, expense reports, and other required reporting.
• Drive continuous improvement.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability benefits
• Paid time off
• Holiday pay
• 401(k)
• Potential eligibility for merit increases, annual bonus, stock, profit sharing, allowances, travel or car expenses, and sales incentives, subject to role and offer terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED