Field Service Technician (US Based)

Vidir Solutions Inc. • , FL

3d • Onsite

About The Position

The Field Service Technician installs and commissions Vidir vertical storage solutions at customer sites. The role combines technical expertise, customer service, and problem-solving to support successful project delivery and customer satisfaction. It involves extensive travel, with travel to customer sites of up to 85% as needed, and a standard schedule of three weeks on and one paid week off.

Requirements

• Strong mechanical aptitude and proficiency using hand and power tools.
• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal skills, including the ability to interact professionally with customers and team members.
• Ability to work independently with minimal supervision and collaboratively as part of a team.
• Ability to lift 50 pounds and stand for extended durations.
• Willingness to travel regularly, including up to 85% to customer sites, and work flexible hours, including evenings and weekends.
• Ability to use MS Word, Excel, and Adobe PDF.
• Ability to use a computer or tablet for digital documentation, schematics, and videos.
• Must live within 1.5 hours of a major international airport.
• Valid driver's license and passport, with ability to travel throughout Canada and the U.S.

Nice To Haves

• Experience with storage systems or industrial machinery.
• Prior forklift and aerial lift certifications.
• OSHA 30 Certification.

Responsibilities

• Install and commission Vidir vertical storage solutions at customer sites according to project specifications and timelines.
• Conduct on-site inspections to assess installation requirements and ensure compatibility with existing infrastructure.
• Assemble and configure storage units, shelves, trays, and other components using assembly manuals and safety guidelines.
• Collaborate with the Support team, engineers, and customers to resolve technical issues or discrepancies during installation.
• Commission and test equipment to ensure proper functionality and performance.
• Train customers on operation, maintenance, and safety procedures for installed systems.
• Document installation processes, equipment configurations, and customer interactions accurately and thoroughly.
• Adhere to company policies, procedures, and safety standards.
• Maintain inventory of tools, equipment, and spare parts needed for installations.

Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package.
• Flexible work schedule: three weeks on and one paid week off as standard.
• Travel per diem and food allowance.
• Company phone and tablet provided.
• Robust training program.
• Opportunities for career advancement and professional development.
• Incentives, perks, and parties promoting recognition and a rewarding work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed