Field-Based Maintenance Technician

Dollar General • Panama City, FL

19h • Onsite

About The Position

The Field-Based Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The technician travels to stores to respond in person to maintenance tickets, assess preventative maintenance needs, troubleshoot entry-level repairs, and evaluate safety equipment. The role partners with store leaders to identify and address maintenance issues and educate them on maintenance best practices that help maintain coolers, freezers, and other equipment. The technician uses a Computer Maintenance Management System (CMMS) to document tickets and communicate with business partners, and interacts with operational leaders, external vendors, and occasionally senior leadership. The position advances customer service and brand growth through maintenance standards.

Requirements

• High school diploma or applicable experience.
• Active driver's license.
• Willingness to travel up to 100%.
• Ability to pass a Motor Vehicle Background Check.
• Exceptional problem-solving skills and ability to support entry-level repairs.
• Basic computer knowledge.
• Ability to communicate effectively at all organizational levels, including with senior executives and external partners.
• Strong commitment to customer service.
• Ability to manage multiple priorities.
• Ability to lift 50 lbs or more.

Nice To Haves

• Previous store management or retail experience.

Responsibilities

• Travel to assigned stores in response to maintenance concerns reported by store leadership.
• Troubleshoot maintenance issues and collect and verify asset information for on-site service projects within the assigned operating district.
• Guide store leadership on operational solutions, preventative maintenance, and entry-level repairs.
• Support entry-level maintenance, including light exterior grounds work and assessment of safety equipment in alignment with local ordinances.
• Document and resolve tickets within designated time frames using the CMMS.
• Provide training on the root cause of issues when necessary.
• Complete on-site checklists to identify preventative maintenance or small maintenance tasks that can be performed.
• Educate store leaders on maintenance best practices and operational processes.
• Work occasional after-hours based on repair urgency.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED