Field-Based Maintenance Technician
About The Position
The Field-Based Maintenance Technician supports maintenance at assigned Dollar General stores across a geographic area. The technician responds in person to maintenance tickets, performs proactive preventative-maintenance assessments, and supports entry-level repairs while partnering with store leaders. The role also educates store leaders on maintenance best practices to help preserve coolers, freezers, and other equipment. The technician uses a Computer Maintenance Management System (CMMS) to document tickets and communicate with business partners. The position interacts with operational leadership at multiple levels, including Store Managers, DMs, RDs, and DVPs, and occasionally with senior leaders and external vendors or maintenance service providers. The role supports customer service and brand growth by maintaining store standards.
Requirements
- High school diploma or applicable experience.
- Active driver's license.
- Willingness to travel up to 100%.
- Ability to pass a Motor Vehicle Background Check.
- Exceptional problem-solving skills and ability to support entry-level repairs.
- Basic computer knowledge.
- Ability to communicate effectively with people at all organizational levels, including senior executives and external partners.
- Strong commitment to customer service.
- Ability to manage multiple priorities.
- Ability to lift 50 pounds or more.
Nice To Haves
- Previous store management or retail experience.
Responsibilities
- Travel to assigned stores in response to maintenance concerns reported by store leadership.
- Troubleshoot reported issues and collect and verify asset information for on-site service projects within the assigned operating district.
- Guide store leadership on operational solutions and preventative maintenance, and support entry-level repairs.
- Provide entry-level maintenance support, including light exterior grounds work and safety-equipment assessments aligned with local ordinances.
- Document and resolve tickets within designated time frames using the ticketing system and CMMS.
- Train store personnel on root causes of issues when necessary.
- Complete on-site checklists to identify preventative-maintenance needs or small maintenance tasks that can be completed.
- Educate store leadership on operational processes and maintenance best practices.
- Support maintenance of coolers, freezers, and other equipment.
- Occasionally perform after-hours work based on repair urgency.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
