Field-Based Maintenance Technician
About The Position
The Field-Based Maintenance Technician supports the maintenance function of assigned Dollar General stores within a geographic area. The position travels to stores in response to maintenance tickets and partners with store leaders to identify and address entry-level repairs, assess preventative maintenance needs, and promote maintenance best practices. The technician helps extend the life of coolers, freezers, and other equipment by educating store leaders on proper operational processes. The role uses a Computer Maintenance Management System (CMMS) to document and communicate ticket activity and interact with business partners. It involves working with operational leaders at multiple levels, including Store Managers, DMs, RDs, and DVPs, as well as occasional interaction with senior leaders and external vendors or maintenance service providers. The position supports customer service and brand growth by maintaining store standards.
Requirements
- Exceptional problem-solving skills and ability to support entry-level repairs.
- Basic computer knowledge.
- Ability to communicate effectively with people at all organizational levels, including senior executives and external partners.
- Strong commitment to customer service.
- Ability to manage multiple priorities.
- Ability to lift 50 lbs or more.
- High school diploma or applicable experience.
- Active driver’s license.
- Willingness to travel up to 100%.
- Ability to pass a Motor Vehicle Background Check.
Nice To Haves
- Previous store management or retail experience.
Responsibilities
- Travel to assigned Dollar General stores in response to maintenance concerns reported by store leadership.
- Troubleshoot maintenance issues, collect and verify asset information, and support on-site service projects within the assigned operating district.
- Guide store leadership on operational solutions and preventative maintenance, and perform entry-level repairs.
- Provide light exterior grounds support and assess safety equipment in alignment with local ordinances.
- Document, communicate, and resolve maintenance tickets within designated time frames using the CMMS.
- Train store leaders on the root causes of issues when necessary.
- Complete on-site checklists to identify preventative maintenance needs and small maintenance activities that can be completed.
- Educate store leadership on maintenance best practices and operational processes.
- Support maintenance needs that may require occasional after-hours work based on repair urgency.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
