Field-Based Maintenance Technician
About The Position
The Field-Based Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The technician travels to stores in response to maintenance tickets, partners with store leaders to identify and address entry-level repairs, and assesses preventative maintenance needs. The role also educates store leaders on maintenance practices that help extend the life of coolers, freezers, and other equipment. The technician uses a Computer Maintenance Management System (CMMS) to document tickets and communicate with business partners. The position involves working with operational leaders at multiple levels, including Store Managers, District Managers, Regional Directors, and Division Vice Presidents, as well as occasional interaction with senior executives and external vendors or maintenance service providers. The role supports customer service and brand growth by maintaining store standards.
Requirements
- Exceptional problem-solving skills and ability to support entry-level repairs.
- Basic computer knowledge.
- Ability to communicate effectively at all organizational levels, including with senior executives and external partners.
- Strong commitment to customer service.
- Ability to manage multiple priorities.
- High school diploma or applicable experience.
- Active driver's license.
- Willingness to travel up to 100%.
- Ability to pass a Motor Vehicle Background Check.
- Ability to lift 50 lbs or more.
Nice To Haves
- Previous store management or retail experience.
Responsibilities
- Travel to assigned stores in response to maintenance concerns reported by store leadership.
- Troubleshoot issues and collect and verify asset information for on-site service projects within the assigned operating district.
- Guide store leadership on operational solutions, preventative maintenance, and entry-level repairs.
- Provide entry-level maintenance support, including light exterior grounds work and assessment of safety equipment in alignment with local ordinances.
- Document, communicate, and resolve maintenance tickets within designated time frames using the Computer Maintenance Management System (CMMS).
- Train store leaders on the root causes of issues when necessary.
- Complete on-site checklists to identify preventative maintenance or small maintenance activities that can be performed.
- Educate store leadership on operational processes and maintenance best practices.
- Occasionally work after hours based on repair urgency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
