Field-Based Maintenance Technician
About The Position
This field-based General Maintenance Technician supports the maintenance function for assigned Dollar General stores within a geographic area. The role travels to stores to respond in person to maintenance tickets, assess preventative maintenance needs, and support entry-level repairs. The technician partners with store leaders to identify and address maintenance concerns and educates them on practices that help extend the life of coolers, freezers, and other equipment. The position uses the Computer Maintenance Management System (CMMS) to document, communicate, and interact with business partners. It involves working with operational leaders at various levels, including Store Managers, DMs, RDs, and DVPs, with occasional interaction with SVPs, EVPs, and external vendors or maintenance service providers. The role supports customer service and brand growth by maintaining store standards.
Requirements
- Exceptional problem-solving skills and ability to support entry-level repairs.
- Basic computer knowledge.
- Ability to communicate effectively with people at all organizational levels, including senior executives and external partners.
- Strong commitment to customer service.
- Ability to manage multiple priorities.
- High school diploma or applicable experience.
- Active driver's license.
- Willingness to travel up to 100%.
- Ability to pass a Motor Vehicle Background Check.
- Ability to lift 50 lbs or more.
Nice To Haves
- Previous store management or retail experience.
Responsibilities
- Travel to assigned stores in response to maintenance concerns reported by store leadership through the internal ticketing system.
- Troubleshoot issues and collect and verify asset information for on-site service projects within the assigned operating district.
- Guide store leadership on operational solutions and preventative maintenance, and support entry-level repairs.
- Provide entry-level maintenance support, including light exterior grounds work and assessment of safety equipment in alignment with local ordinances.
- Document and resolve tickets within designated time frames.
- Perform training to identify the root cause of issues when necessary.
- Complete on-site checklists to determine whether preventative maintenance or small maintenance activities can be performed.
- Educate store leadership on maintenance best practices and operational processes.
- Occasionally perform after-hours work based on repair urgency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
