Field-Based Maintenance Technician
About The Position
The Field-Based Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The technician responds in person to maintenance tickets, performs proactive preventative-maintenance assessments, and partners with store leaders to identify and address entry-level repairs. The role also educates store leaders on maintenance best practices to help preserve coolers, freezers, and other equipment. The technician uses the Computer Maintenance Management System (CMMS) to document tickets and communicate with business partners. The position involves interaction with operational leaders at multiple levels and occasional interaction with senior leadership and external vendors or maintenance service providers. It supports customer service and brand growth by upholding maintenance standards. The role is field-based, requires travel to assigned store locations, and may occasionally require after-hours work depending on repair urgency.
Requirements
- Exceptional problem-solving skills and ability to support entry-level repairs.
- Basic computer knowledge.
- Ability to communicate effectively at all organizational levels, including with senior executives and external partners.
- Strong commitment to customer service.
- Ability to manage multiple priorities.
- Ability to lift 50 lbs or more.
- High school diploma or applicable experience.
- Active driver's license.
- Willingness to travel up to 100%.
- Ability to pass a Motor Vehicle Background Check.
Nice To Haves
- Previous store management or retail experience.
Responsibilities
- Respond in person to assigned stores to resolve maintenance tickets and assess preventative-maintenance needs.
- Travel to sites where store leadership has reported maintenance concerns.
- Troubleshoot issues and collect and verify asset information for on-site service projects within the assigned operating district.
- Guide store leadership on operational solutions and preventative maintenance, and support entry-level repairs.
- Provide entry-level maintenance support, including light exterior grounds work and assessment of safety equipment in alignment with local ordinances.
- Document and resolve tickets within designated time frames using the CMMS.
- Train store teams on the root cause of issues when necessary.
- Complete on-site checklists to identify preventative-maintenance or small maintenance tasks that can be performed.
- Educate store leadership on operational processes and maintenance best practices.
- Support maintenance standards that advance customer service and brand growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
