Field-Based Maintenance Technician
About The Position
The Field-Based Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The technician travels to stores in response to maintenance tickets, assesses preventative maintenance needs, and works with store leaders to address entry-level repairs. The role also educates store leaders on maintenance practices that help extend the life of coolers, freezers, and other equipment. The technician uses a Computer Maintenance Management System (CMMS) to document and communicate maintenance work and interacts with operational leaders at multiple levels, as well as external vendors and maintenance service providers. The position supports customer service and brand growth by helping maintain store standards. Travel to assigned sites is expected, and occasional after-hours work may be required based on repair urgency.
Requirements
- Exceptional problem-solving skills and ability to support entry-level repairs.
- Basic computer knowledge.
- Ability to communicate effectively at all organizational levels, including with senior executives and external partners.
- Strong commitment to customer service.
- Ability to manage multiple priorities.
- Ability to lift 50 lbs or more.
- High school diploma or applicable experience.
- Active driver's license.
- Willingness to travel up to 100%.
- Ability to pass a Motor Vehicle Background Check.
Nice To Haves
- Previous store management or retail experience.
Responsibilities
- Travel to assigned Dollar General stores in response to maintenance concerns reported by store leadership.
- Troubleshoot maintenance issues and collect and verify asset information for on-site service projects within the assigned operating district.
- Guide store leadership on operational solutions, preventative maintenance, and entry-level repairs.
- Provide entry-level maintenance support, including light exterior grounds work and assessment of safety equipment in alignment with local ordinances.
- Document and resolve maintenance tickets within the designated time frame using the CMMS.
- Train store personnel on the root causes of issues when necessary.
- Complete on-site checklists to identify preventative maintenance or small maintenance activities that can be performed.
- Educate store leadership on maintenance best practices and operational processes.
- Partner with store leaders to address maintenance needs and help preserve coolers, freezers, and other equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
