FIELD-BASED MAINTENANCE TECHNICIAN

Dollar General • Hannibal, MO

3d

About The Position

The field-based General Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The role responds in person to maintenance tickets, assesses preventative maintenance needs, and supports entry-level repairs. The technician travels to store locations, partners with store leaders to identify and address maintenance concerns, and educates them on practices that help extend the life of coolers, freezers, and other equipment.

The position uses the Computer Maintenance Management System (CMMS) to document and communicate about tickets and interact with business partners. The technician works with operational leaders at multiple levels, and may also interact with senior leaders and external vendors or maintenance service providers. The role supports customer service and brand growth by maintaining company standards.

Requirements

• Exceptional problem-solving skills and ability to support entry-level repairs.
• Basic computer knowledge.
• Ability to communicate effectively with all organizational levels, including senior executives and external partners.
• Strong commitment to customer service.
• Ability to manage multiple priorities.
• Ability to lift more than 50 pounds.
• High school diploma or applicable experience.
• Active driver's license.
• Willingness to travel up to 100%.
• Ability to pass a Motor Vehicle Background Check.

Nice To Haves

• Previous store management or retail experience.

Responsibilities

• Travel to assigned stores in response to maintenance concerns reported by store leadership.
• Troubleshoot issues and collect and verify asset information for on-site service projects within the assigned operating district.
• Guide store leadership on operational solutions and preventative maintenance, and support entry-level repairs.
• Provide entry-level maintenance support, including light exterior grounds work and assessment of safety equipment in alignment with local ordinances.
• Document and resolve maintenance tickets within designated time frames.
• Provide training to identify the root cause of issues when necessary.
• Complete on-site checklists to determine whether preventative maintenance or small maintenance activities can be performed.
• Educate store leadership on maintenance best practices and operational processes.
• Use the CMMS to document, communicate, and interact with key business partners.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED