Field Service Manager
Integra • Houston, TX13d
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Field Service Manager
Integra•Houston, TX
About The Position
The Field Service Manager provides strategic leadership and operational oversight for field service activities across multiple technical disciplines. The role manages service teams, optimizes processes, ensures compliance, and drives customer satisfaction while pursuing safe, efficient, high-quality service and meeting financial and operational goals. The manager leads field service supervisors and technicians, oversees service projects across multiple sites, serves as the senior contact for escalated service issues, manages budgets and operational performance, enforces safety standards, drives continuous improvement, and reports on operational and financial results.
Requirements
- Bachelor’s degree in Business Administration, Engineering, Project Management, or a related field.
- At least 7 years of experience in field service operations, including at least 3 years in a supervisory or managerial role.
- Experience managing multidisciplinary teams and large-scale service projects.
- Strong leadership and team-building capabilities.
- Advanced knowledge of service operations and project management principles.
- Financial management and budgeting expertise.
- Excellent communication, negotiation, and conflict resolution skills.
- Proficiency in service management software and Microsoft Office Suite.
Nice To Haves
- Master’s degree, preferred for advanced leadership roles.
Responsibilities
- Lead, coach, and develop field service supervisors and technicians.
- Implement workforce planning, succession strategies, and performance management programs.
- Oversee scheduling, resource allocation, and execution of service projects across multiple sites.
- Ensure service projects meet timelines, budgets, and quality standards.
- Serve as the senior point of contact for escalated service issues and client concerns.
- Build and maintain relationships with customers, vendors, and internal stakeholders.
- Manage departmental budgets, monitor costs, and identify cost-saving opportunities.
- Track KPIs and ensure profitability of service operations.
- Enforce compliance with OSHA, NFPA, and company safety standards.
- Conduct audits and implement corrective actions as needed.
- Identify operational inefficiencies and implement best practices.
- Drive continuous improvement initiatives to enhance service delivery and customer experience.
- Prepare and present operational reports, including performance metrics, financial summaries, and improvement plans.
- Use data-driven insights to guide decision-making and strategic planning.
Benefits
- Competitive pay with incentive opportunities.
- Medical, dental, and vision coverage.
- Life and disability insurance programs.
- Voluntary benefits options.
- Generous paid time off.
- Education assistance and tuition support.
- Retirement and savings programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
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