Phoenix Field Technical Services Manager

Motorola Solutions•Phoenix, AZ

12d•Onsite

About The Position

The T7 Mission Critical Networks Field Technical Services Manager leads the Phoenix, Arizona-based Motorola Service Center and Field Service Organization. The role oversees a multidisciplinary technical team that delivers subscriber technical support, installation services, and above-contract maintenance. The team includes Mobile Installation Technicians, Subscriber Portable Programming Technicians, Infrastructure Installers, Project Managers, and Service Administrators. The manager oversees regional field operations primarily across Arizona, Utah, Nevada, Colorado, Wyoming, New Mexico, and El Paso, Texas, with broader operational responsibilities across the Western U.S. The position is based in Phoenix and requires local presence, travel of up to 25% within the territory, and residence within commuting distance of a major metro airport. Success is measured by customer satisfaction, timely fulfillment of contractual obligations, and efficient, budget-conscious leadership.

Requirements

At least 5 years of experience in a technical services business, with understanding of service operations, SLA management, and customer support.
At least 3 years of direct experience managing technical staff, multidisciplinary teams, or project organizations.
Strong working knowledge of Land Mobile Radio (LMR), P25 systems, E911 architectures, and IP networking fundamentals.
Experience managing portfolio budgets, understanding P&L components, and contributing to operational forecasting.
A track record of urgency and efficient resolution of critical customer outages.
Ability to work within matrixed organizations and leverage cross-functional resources.
Strong problem-solving, decision-making, and self-directed leadership skills.
Bachelor’s degree, or at least 3 years of experience in management, LMR, RF systems, radio communications, radio frequency, Motorola equipment, wired or wireless communication systems, IT systems, telecommunications, public safety, engineering, networking, or military experience.
Must be a U.S. citizen and able to obtain background clearance as required by a U.S. government customer.
Must be legally authorized to work in the U.S. indefinitely; employer work permit sponsorship is not available.
Must have a current, valid driver’s license and maintain a clean driving record.
Must pass the customer-administered fingerprint background check required for work in high-security areas governed by the U.S. Department of Justice CJIS Security Policy.
Must be based locally in Phoenix and reside within commuting distance of a major metro airport.

Responsibilities

Oversee day-to-day service operations to meet customer expectations, service-level agreements, and regional financial targets.
Promote responsive customer service and build long-term customer trust and repeat business.
Direct customer engagements and provide leadership during critical system outages and crisis situations.
Oversee regional operation and ongoing management of the Motorola Airtime System.
Lead, mentor, and advocate for technical personnel, setting training, qualification, and professional development objectives.
Develop staffing and resource allocation plans that balance project work with rapid-response emergency support.
Foster collaboration and drive culture and behavioral change across a matrixed team and with cross-functional business partners.
Manage portfolio profit and loss, budget compliance, financial forecasting, and investment planning.
Partner with Sales and internal teams on customer lifecycle activities, including scoping, costing, pricing, and revenue growth.
Evaluate operational workflows and implement process improvements.